Welcome!

Mobile IoT Authors: Pat Romanski, Elizabeth White, Yeshim Deniz, Liz McMillan, Kevin Benedict

Related Topics: @ThingsExpo, Java IoT, Mobile IoT

@ThingsExpo: Blog Post

Mobile Commerce, Speed, Operational Tempos: Part 2 By @KRBenedict | @ThingsExpo #IoT

Supporting real-time mobility is more than just a technology issue

Mobile Commerce, Speed, Operational Tempos and the Real-Time Enterprise, Part 2

This article is part 2 in a series I wrote and published in an intelligence and defense industry trade journal.  You can read Part 1 and Part 3 here.

Operational Tempos and Mobility
Supporting real-time mobility is more than just a technology issue. It also requires companies to support real-time operational tempos. An operational tempo, in the context of this article, is defined as the speed or pace of business operations. Achieving a satisfactory operational tempo in order to support real-time mobility is a significant challenge and extends far beyond the IT environment and deep into decision-making and business processes.

Changing an enterprise's operational tempo requires strong leadership that can transform the entire organization. It often requires significant IT updates and upgrades, organizational changes, and reengineering business processes and decision-making matrixes to align with real-time demands.

The military strategist and U.S. Air Force Colonel John Boyd taught that in order to win or gain superiority over an opponent, one should operate at a faster tempo than the opponent. Today competition is increasingly around the quality of mobile users' experiences, data management, integrated IT systems, and the speed with which data can be collected, analyzed, and utilized. Robert Leonhard in the book The Art of Maneuverwrites on the role of tempo and speed, "If I can develop and pursue my plan to defeat you faster than you can execute your plan to defeat me, then your plan is unimportant." The words "faster than you can execute" in Leonhard's context refer to the tempo of operations.

In a fast changing world, mobile applications are competing for users and acceptance against the status quo (traditional paper or desktop processes) and competitors' apps. In order for organizations to be successful, they must deliver mobile applications that will meet the expectations of mobile users. A key component of a good mobile user experience, as we previously identified, is the speed with which it can load and respond to clicks, swipes, taps, commands, and queries. When asked in a survey how significant speed is to a user's overall mobile application experience, 80 percent answered "very important."

Contextually Relevant Mobile Apps

It is well known that the more personalized and contextually relevant a mobile application or website is to the user, the more successful it will be at delivering a good user experience. Mobile apps and websites by their very nature are used on the move. That means the context in which a mobile device is being used changes rapidly. This data can be about locations, time, activities, history, and behaviors. This important data must quickly be collected, analyzed, and consumed by the mobile application fast enough to personalize the user's experience before the context changes. Cognizant's Center for the Future of Work calls this Code Halos.  This refers to all the data about a person, object, or organization that can be used to personalize and contextualize a mobile and digital experience.

The data required to personalize and contextualize an experience takes time to process and utilize. It often requires many different integrated IT systems. It needs to be captured, transmitted, analyzed, and shared in real time with the mobile application and used to personalize the user experience. The speed with which all of these steps can be executed is important. No matter how great a mobile application's design, delays in retrieving or interacting with back-office business or IT systems equate to negative user experiences. This is true for business-to-business, business-to-employee, or business-to-consumer mobile applications. In order to be successful, IT systems must operate at speeds quick enough to satisfy all of these different categories of mobile users. This requires a serious review of every IT, operational, and business process component that ultimately impacts the speed of mobile applications.

**********************************************

Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Browse the Mobile Solution Directory
Subscribe to Kevin's YouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

More Stories By Kevin Benedict

Kevin Benedict serves as the Senior Vice President, Solutions Strategy, at Regalix, a Silicon Valley based company, focused on bringing the best strategies, digital technologies, processes and people together to deliver improved customer experiences, journeys and success through the combination of intelligent solutions, analytics, automation and services. He is a popular writer, speaker and futurist, and in the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries. He has over 32 years of experience working with strategic enterprise IT solutions and business processes, and he is also a veteran executive working with both solution and services companies. He has written dozens of technology and strategy reports, over a thousand articles, interviewed hundreds of technology experts, and produced videos on the future of digital technologies and their impact on industries.

IoT & Smart Cities Stories
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by ...
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Cell networks have the advantage of long-range communications, reaching an estimated 90% of the world. But cell networks such as 2G, 3G and LTE consume lots of power and were designed for connecting people. They are not optimized for low- or battery-powered devices or for IoT applications with infrequently transmitted data. Cell IoT modules that support narrow-band IoT and 4G cell networks will enable cell connectivity, device management, and app enablement for low-power wide-area network IoT. B...
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...