Click here to close now.


Mobile IoT Authors: Liz McMillan, Yeshim Deniz, SmartBear Blog, Peter Silva, Elizabeth White

News Feed Item

Outsourcing Market in the Philippines 2014-2018

LONDON, Aug. 12, 2014 /PRNewswire/ -- has added a new market research report:

Outsourcing Market in the Philippines 2014-2018

About the Outsourcing Market in Philippines
The Philippines was a US colony from 1898 to 1946, which gives the country a heritage of being an English-speaking country. The privatization in the country has led to a wave of investments. The Philippines government has undertaken various initiatives and enhanced the investment competitiveness and taxation conditions in country. There are number of preferential regimes that have been introduced by the government such as tax and custom benefits and the creation of a special economic zone, PEZA, which gives investment opportunities to foreign investors. In addition, efforts to simplify regulations and reduce administrative barriers offer fast development opportunities for foreign companies. The country's affinity with Western culture and developed telecommunications infrastructure makes it a favorable location for outsourcing.
TechNavio's analysts forecast the Outsourcing market in the Philippines will grow at a CAGR of 13.97 percent over the period 2013-2018.

Covered in this Report

The Outsourcing market in the Philippines can be divided into three segments based on the type of service into Voice BPO, Non-voice BPO, and IT Outsourcing and ESO.
TechNavio's report, the Outsourcing Market in the Philippines 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report focuses on the Outsourcing market in the Philippines landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key Vendors

• Accenture plc
• Convergys Corp.
• JP Morgan Chase & Co.
• Teleperformance SA

Other Prominent Vendors

• Aegis Ltd.
• Blast Asia Inc.
• BPO International Inc.
• Computer Professional Inc.
• EACOMM Corp.
• IBM Corp.
• Point West Technologies Corp.
• ScopeWorks Asia Inc.
• Sencor
• Sitel Corp.
• SPI Global
• Stream Global Services Inc.
• Sykes Asia Inc.
• TeleTech Holdings Inc.

Key Market Driver

• Cost-Effectiveness
• For a full, detailed list, view our report.
Key Market Challenge
• Acquisition and Retention of Talent Pool
• For a full, detailed list, view our report.
Key Market Trend
• Growing Demand for Industry-specific Outsourcing Services
• For a full, detailed list, view our report.
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Country Profile - Philippines
06.1 Country Background:
06.2 Geography
06.3 People and Language
06.4 Key Economic Indicators
06.5 Business Overview
07. Doing Business in the Philippines
07.1 Key Indicators
07.2 Tax and Custom Benefits
07.2.1 PEZA
08. Market Landscape
08.1 Market Overview
08.1.1 ITO
08.1.2 BPO
08.1.3 IT-ESO
08.2 Market Size and Forecast
09. Outsourcing Market in the Philippines- Segmentation
09.1 Segmentation by Type of Services
09.2 Segmentation by Category
10. Competitiveness of Outsourcing Industry in the Philippines
10.1 Government Initiatives
10.2 Talent Pool of the Country
10.3 Telecom Infrastructure
11. Impact of Exchange Rates on Outsourcing in Philippines
12. Comparative Study of Popular Outsourcing Destinations
13. PEST Analysis
13.1 Five Forces Analysis
14. Export Distribution
14.1 Outsourcing market in the Philippines by Export Distribution, 2013
15. Buying Criteria
16. Market Growth Drivers
17. Drivers and their Impact
18. Market Challenges
19. Impact of Drivers and Challenges
20. Market Trends
21. Trends and their Impact
22. Vendor Landscape
22.1 Market Share Analysis 2013
22.2 Other Prominent Global Vendors
22.2.1 Sutherland Global Services Inc.
22.2.2 Stream Global Services Inc.
22.2.3 Sitel Corp.
22.2.4 Sykes Asia Inc.
22.2.5 IBM Corp.
22.2.6 Aegis Ltd.
22.2.7 TeleTech Holdings Inc.
22.3 Philippines based Outsourcing Providers
23. Key Vendor Analysis
23.1 Accenture plc
23.1.1 Business Overview
23.1.2 Business Segmentation
23.1.3 Key Information
23.1.4 SWOT Analysis
23.2 Convergys Corp.
23.2.1 Business Overview
23.2.2 Business Solutions Portfolio
23.2.3 Key Information
23.2.4 SWOT Analysis
23.3 JP Morgan Chase & Co.
23.3.1 Business Overview
23.3.2 Business Segmentation
23.3.3 Key Information
23.3.4 SWOT Analysis
23.4 Teleperformance SA
23.4.1 Business Overview
23.4.2 Business Services Portfolio
23.4.3 Key Information
23.4.5 SWOT Analysis
24. Other Reports in this Series

List of Exhibits

Exhibit 1: Market Research Methodology
Exhibit 2: GDP of Philippines at Current Prices (US$ billion)
Exhibit 3: Business Confidence: Philippines on Quarterly Basis
Exhibit 4: Doing Business Indicators
Exhibit 5: Doing Business Ranking Indicators
Exhibit 6: Doing Business DTF Indicators
Exhibit 7: Time and Cost Associated for Starting a Business in the Philippines
Exhibit 8: Outsourcing Industry Overview
Exhibit 9: Outsourcing Market in Philippines 2013-2018 (US$ billion)
Exhibit 10: Outsourcing Market in the Philippines by Service Segments, 2013
Exhibit 11: Outsourcing market in the Philippines by Segments, 2013
Exhibit 12: Philippine Government Initiatives
Exhibit 13: Proportion of University Educated Population, 2011
Exhibit 14: Comparison of English Speaking Population by Countries, 2011
Exhibit 15: Telecommunication Infrastructure: Philippines 2013
Exhibit 16: Exchange Rate Comparison of Currencies of Key Outsourcing Destinations to US Dollar
Exhibit 17: Comparative Study of Top 5 Outsourcing Destinations
Exhibit 18: Outsourcing market in the Philippines by Export Distribution, 2013
Exhibit 19: Business Segmentation of Accenture plc
Exhibit 20: Business Solution Portfolio of Convergys Corp.
Exhibit 21: Business Segmentation: JP Morgan Chase & Co.
Exhibit 22: Teleperformance Revenue by Service Sectors
Exhibit 23: Business services Portfolio of Teleperformance S.A
Exhibit 24: Revenue by Service Type

Read the full report:
Outsourcing Market in the Philippines 2014-2018

For more information:
Sarah Smith
Research Advisor at
Email: [email protected]
Tel: +44 208 816 85 48

SOURCE ReportBuyer

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, will look at different existing uses of peer-to-peer data sharing and how it can become useful in a live session to...
As a company adopts a DevOps approach to software development, what are key things that both the Dev and Ops side of the business must keep in mind to ensure effective continuous delivery? In his session at DevOps Summit, Mark Hydar, Head of DevOps, Ericsson TV Platforms, will share best practices and provide helpful tips for Ops teams to adopt an open line of communication with the development side of the house to ensure success between the two sides.
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Valley. The program, to be aired during the peak viewership season of the year, will have a major impac...
There are so many tools and techniques for data analytics that even for a data scientist the choices, possible systems, and even the types of data can be daunting. In his session at @ThingsExpo, Chris Harrold, Global CTO for Big Data Solutions for EMC Corporation, will show how to perform a simple, but meaningful analysis of social sentiment data using freely available tools that take only minutes to download and install. Participants will get the download information, scripts, and complete end-to-end walkthrough of the analysis from start to finish. Participants will also be given the pract...
SYS-CON Events announced today that IBM Cloud Data Services has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IBM Cloud Data Services offers a portfolio of integrated, best-of-breed cloud data services for developers focused on mobile computing and analytics use cases.
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new data-driven world, marketplaces reign supreme while interoperability, APIs and applications deliver un...
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data shows "less than 10 percent of IoT developers are making enough to support a reasonably sized team....
The enterprise is being consumerized, and the consumer is being enterprised. Moore's Law does not matter anymore, the future belongs to business virtualization powered by invisible service architecture, powered by hyperscale and hyperconvergence, and facilitated by vertical streaming and horizontal scaling and consolidation. Both buyers and sellers want instant results, and from paperwork to paperless to mindless is the ultimate goal for any seamless transaction. The sweetest sweet spot in innovation is automation. The most painful pain point for any business is the mismatch between supplies a...
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
The broad selection of hardware, the rapid evolution of operating systems and the time-to-market for mobile apps has been so rapid that new challenges for developers and engineers arise every day. Security, testing, hosting, and other metrics have to be considered through the process. In his session at Big Data Expo, Walter Maguire, Chief Field Technologist, HP Big Data Group, at Hewlett-Packard, will discuss the challenges faced by developers and a composite Big Data applications builder, focusing on how to help solve the problems that developers are continuously battling.
Nowadays, a large number of sensors and devices are connected to the network. Leading-edge IoT technologies integrate various types of sensor data to create a new value for several business decision scenarios. The transparent cloud is a model of a new IoT emergence service platform. Many service providers store and access various types of sensor data in order to create and find out new business values by integrating such data.
WebRTC converts the entire network into a ubiquitous communications cloud thereby connecting anytime, anywhere through any point. In his session at WebRTC Summit,, Mark Castleman, EIR at Bell Labs and Head of Future X Labs, will discuss how the transformational nature of communications is achieved through the democratizing force of WebRTC. WebRTC is doing for voice what HTML did for web content.
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, will discuss the impact of technology on identity. Should we federate, or not? How should identity be secured? Who owns the identity? How is identity ...
Developing software for the Internet of Things (IoT) comes with its own set of challenges. Security, privacy, and unified standards are a few key issues. In addition, each IoT product is comprised of at least three separate application components: the software embedded in the device, the backend big-data service, and the mobile application for the end user's controls. Each component is developed by a different team, using different technologies and practices, and deployed to a different stack/target - this makes the integration of these separate pipelines and the coordination of software upd...
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, will introduce the technologies required for implementing these ideas and some early experiments performed in the Kurento open source software community in areas ...
WebRTC: together these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at WebRTC Summit, Cary Bran, VP of Innovation and New Ventures at Plantronics and PLT Labs, will provide an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it may enable, complement or entirely transform.
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Luxoft Holding, Inc., a leading provider of software development services and innovative IT solutions, has been named “Bronze Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Luxoft’s software development services consist of core and mission-critical custom software development and support, product engineering and testing, and technology consulting.
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever.