Welcome!

Wireless Authors: Liz McMillan, Pat Romanski, Shelly Palmer, Esmeralda Swartz, Elizabeth White

News Feed Item

NCR Silver™ Provides Small Businesses Around-the-Clock Support with Domestic Call Center

NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, is expanding its Silver small business customer service offerings to include U.S.-based 24/7 support. NCR Silver is the first small business tablet point-of-sale (POS) solution to offer live, around-the-clock support domestically.

One of the first users of after-hours support was Longmont, CO-based Shoes and Brews LLC, which opened its doors in July. The store sells running shoes and local craft beers, and was started by first-time entrepreneurs a few years removed from Colorado State University.

“We had a lot of questions about our POS, especially the first day, which fell on a weekend,” said Ashley Velez, Shoes and Brews co-founder. “Any time we had questions, like how to do a return or fix an inventory mistake, an agent was available. Each time, I only waited about five seconds. It was a pleasant surprise, especially since I prefer to talk to someone on the phone rather than communicate via email.”

NCR Silver previously offered live support until midnight ET. This availability was extended because many clients, such as restaurants, as well as businesses on the West Coast, often need technical help early in the morning or late at night.

The call center is currently located in the same facility as developers and other NCR Silver associates in metro Atlanta.

“Recognizing that problems do not occur strictly during normal business hours, we expanded our call center to handle customer issues the moment they arise," said Justin Hotard, general manager, NCR Small Business. “Giving small businesses a better technology experience is critical so that they can focus on what matters most to them – delighting their customers and growing their business.”

NCR Silver’s 24/7 domestic call center eliminates time zone and communication impediments. When an agent has a question, he or she has the NCR Silver team available to help ensure the customer gets timely resolution of issues.

In addition, NCR Silver’s call center features technology that improves the customer experience:

  • An advanced phone system that provides agents flexibility to expedite customer issues anywhere an Internet connection is available.
  • Instant visibility into customer information and interactions, improving issue resolution times.
  • Call-back functionality that allows a customer to hang up, not lose his or her place in line, and be called as soon as an agent is available.

Most customer questions are related to Silver implementation. However, agents can answer a variety of customer questions regarding NCR Silver..

About NCR Corporation

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries

Website: www.ncr.com, www.ncrsilver.com

Twitter: @NCRCorporation, @NCRSilver

Facebook: NCR Corp., NCRSilver

LinkedIn: NCR Corporation

YouTube: ncrcorporation, ncrsilverpos

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.