Welcome!

Mobile IoT Authors: Liz McMillan, Pat Romanski, Elizabeth White, Yeshim Deniz, Kevin Benedict

Blog Feed Post

Aldwyck Drives Customer Self-Service And Mobile Working With 1st Touch

Aldwyck Housing Group has chosen mobile workforce technology from 1st Touch (www.1sttouch.com). The software will enable a multi-platform technology solution for the delivery of its 'Connect' repairs and housing management services and so future-proof the service provided by both responsive repairs operatives and Housing Officers. Aldwyck were also interested in the development by 1st Touch of an integrated 24/7 online customer self-service facility and mobile app and are developing their requirements to tailor the use of this functionality for the benefit of their customers.

Based in Bedfordshire, Aldwyck Housing has a stock of 11,000 homes and over 20,000 customers across the South East and East of England. The Group has a long track record of delivering affordable homes to rent and buy and provides supported housing and care services for its customers. As part of its corporate strategy, Aldwyck has initiated a number of new programmes that will make a real difference to its customers. A major part of this strategy is the deployment of 1st Touch software.

Aldwyck's Housing team is to hold an initial pilot of the new software, which will be followed by a full roll out later in the year. Once in place, 1st Touch will send details of customer visits to housing officers' mobile devices. The officers will then have all the relevant information at their fingertips and be able to book follow up appointments for other services provided by the Group. Aldwyck will be able to provide an enhanced customer service and gain cost savings for the Group as Housing Officers will no longer have to return to the office to get access to customer information.

Aldwyck chose 1st Touch as the system works seamlessly across multiple devices and had a wide range of readymade off the shelf forms. It also allows Aldwyck to brand the device screens to accommodate their own corporate identity. Aldwyck was also impressed by the market share that 1st Touch has and the company's credibility amongst similar social housing organisations. Another important factor was that 1st Touch already had experience of integration with the Civica Universal Housing Management System used by Aldwyck.

Commenting on the decision to deploy 1st Touch, Jeff Roberts Aldwyck's Chief Information Officer said, "We carried out a thorough and professional review of the market and 1st Touch was the best solution to meet our needs. The self-service app will both increase accessibility and boost customer engagement. It will also ensure that our call centre staff have more time to spend with those customers who have the greatest need."

Robert Dent CEO of 1st Touch welcomed Jeff Roberts' comments adding, "Aldwyck Housing Group always maintains the very highest customer service standards. In pursuit of this commitment to quality, they set out to make a real difference for their customers. We are delighted that they chose 1st Touch to help fulfil this objective. In accomplishing this aim, they have also demonstrated how well our software works as a truly enterprise wide solution and across multiple devices. We look forward to working closely with them as they identify other areas where 1st Touch can deliver efficiencies and benefits."

Ends

Note to Editors: About 1st Touch (www.1sttouch.com)
Southampton based 1st Touch, a subsidiary of Aareon AG (www.aareon.com), has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits: These include the system's acclaimed 'Smart Airtime' feature where 'airtime' is minimised and the system is always available with or without 'airtime'. The system's flexibility through simple customer control over forms creation and amendment is also widely acclaimed. There is Integration to multiple back office and other enterprise software applications, so that data is entered only once.

With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise.

To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch. In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards.

1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android.

For further information on 1st Touch please contact:
Cherry Rance
1st Touch
02380 111206
[email protected]
www.1sttouch.com

or

Leigh Richards
The Right Image PR & Marketing Group
07758 372527
[email protected]
www.therightimage.co.uk

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

IoT & Smart Cities Stories
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by ...
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
Cell networks have the advantage of long-range communications, reaching an estimated 90% of the world. But cell networks such as 2G, 3G and LTE consume lots of power and were designed for connecting people. They are not optimized for low- or battery-powered devices or for IoT applications with infrequently transmitted data. Cell IoT modules that support narrow-band IoT and 4G cell networks will enable cell connectivity, device management, and app enablement for low-power wide-area network IoT. B...
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...