Welcome!

Mobile IoT Authors: Elizabeth White, Liz McMillan, Sematext Blog, Pat Romanski, Carmen Gonzalez

Blog Feed Post

The Top Call Center Software Provider of 2014, Ranked by New Frontier Group

Moscow, Russia, May 16, 2014 --(PR.com)-- www.vocalcom.com, leading provider of multi-channel contact center software and New Frontier Group, a leading IT solution company in CEE & beyond, today announced a partnership aiming to bring the Vocalcom's Effortless Contact Center™ solution to Central and Eastern Europe (CEE) and Commonwealth of Independent States (CIS) regions.

Named by Gartner one of Top 10 Companies in IT Services in Central and Eastern Europe, New Frontier Group is a global company with subsidiaries in 17 countries. New Frontier Group’s The Missing Link solutions enable digital transformation in the areas of employee engagement, customer engagement, and business model innovation. The partnership will initially focus on the Russian and CIS markets, withTeligent, the regional arm of New Frontier Group becoming Vocalcom's local representation.

Top Call Center Software Provider of 2014, Ranked by New Frontier Group. Vocalcom provides multi-channel contact center solutions in the cloud, on-premise or any hybrid combination thereof - Next-Generation of Call Center Software & Multi-Channel Customer Engagement Center. The Vocalcom's Effortless contact center™ solution is built on the company 20 years of experience and the unique know-how of its employees coming from Contact Centers. It addresses the issues of lengthy implementation and complex management that have plagued this industry by extending the benefits of an Effortless Customer Experience to the other Contact Center constituents, agents, supervisors, and managers. Vocalcom's Effortless Contact Center™ is an inclusive all-in-one solution, packaged for rapid deployment and easy management by Contact Center practitioners, removing the need for long and IT-intensive projects.

"Customers expect to interact with real people over the channel of their choice, without waiting, repeating themselves or being transferred from one person to another. At Vocalcom, we believe technology is available to enable such experiences but it has failed to penetrate Contact Centers because of the complexity of deployment, configuration and change," declared Luc Cavelier, Vice President International Global Accounts. "The combination of our Effortless Contact Center™ Solution with New Frontier Group expertise in digital transformations, opens new perspectives to Russian and CIS enterprises to better serve and engage their customers."

About Vocalcom

Vocalcom is a global leader and technology provider of multi-channel Contact Center solutions for customer service, sales and telemarketing. Vocalcom challenges the complexity of existing Contact Centre solutions that are long to deploy, complex to manage and difficult to adapt. Designed by Contact Center people for Contact Center people, Vocalcom’s Effortless Contact Center™ provides clients with a solution that is fast to deploy, easily manageable and allows our clients to be innovative with the Customer Experience they provide. Used by over 3,500 companies in 49 countries, Vocalcom Effortless Contact Center™ is packaged as an inclusive all-in-one solution available on-premises or in the cloud. For more information, visit www.vocalcom.com

About Teligent
Teligent OOO (www.teligent.ru) is a Russian leader of telecommunications software for fixed, mobile and IP operators’ networks, and large enterprises. The company is founded in 2003, and joined Teligent AB (global supplier of innovative telecom solutions) in 2005. It is part of New Frontier Group since the acquisition in 2013. Teligent has its HQ in Moscow and a second R&D center in Krasnodar. The focus is on long term partnerships with major mobile and fixed operators and selected Enterprises/Banks of Russia and CIS. The product portfolio contains various product and solutions (Interactive and Virtual Call Centers, Conferencing, Advanced Call Control, etc.) that are being provided by integrating 3-rd party systems, through partnering with vendors such as Vocalcom, Avaya, Dialogic and others. Delivering industry’s leading edge projects like MultiFon (www.multifon.ru) in MegaFon and SDP/Traffic management in MTS.

Contact Information:
VOCALCOM
Anthony Dinis
+33155373050
Contact via Email
www.vocalcom.com

Read the full story here: http://www.pr.com/press-release/558810

Press Release Distributed by PR.com

Read the original blog entry...

More Stories By PR.com Newswire

PR.com is a unique website where companies can promote literally everything about their business and/or organization in a one-stop, all inclusive business marketplace. A cross between a public relations and advertising entity, PR.com is a directory of businesses, products and services, jobs and dynamic articles that include exclusive celebrity interviews. In addition, PR.com is one of the most effective and widely used press release distribution services on the Internet. With a full PR.com company profile, each business listed on PR.com has a powerful means by which to generate quality leads as well as gain worldwide and local exposure for all of their products, services and other business information. PR.com offers the best advantages of the Internet on one website.

@ThingsExpo Stories
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Onalytica. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"IoT is going to be a huge industry with a lot of value for end users, for industries, for consumers, for manufacturers. How can we use cloud to effectively manage IoT applications," stated Ian Khan, Innovation & Marketing Manager at Solgeniakhela, in this SYS-CON.tv interview at @ThingsExpo, held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
We are always online. We access our data, our finances, work, and various services on the Internet. But we live in a congested world of information in which the roads were built two decades ago. The quest for better, faster Internet routing has been around for a decade, but nobody solved this problem. We’ve seen band-aid approaches like CDNs that attack a niche's slice of static content part of the Internet, but that’s it. It does not address the dynamic services-based Internet of today. It does...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, discussed why and how ReadyTalk diverted from healthy revenue and mor...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...