Welcome!

Mobile IoT Authors: Elizabeth White, Zakia Bouachraoui, Pat Romanski, Yeshim Deniz, Carmen Gonzalez

Blog Feed Post

The Top Call Center Software Provider of 2014, Ranked by New Frontier Group

Moscow, Russia, May 16, 2014 --(PR.com)-- www.vocalcom.com, leading provider of multi-channel contact center software and New Frontier Group, a leading IT solution company in CEE & beyond, today announced a partnership aiming to bring the Vocalcom's Effortless Contact Center™ solution to Central and Eastern Europe (CEE) and Commonwealth of Independent States (CIS) regions.

Named by Gartner one of Top 10 Companies in IT Services in Central and Eastern Europe, New Frontier Group is a global company with subsidiaries in 17 countries. New Frontier Group’s The Missing Link solutions enable digital transformation in the areas of employee engagement, customer engagement, and business model innovation. The partnership will initially focus on the Russian and CIS markets, withTeligent, the regional arm of New Frontier Group becoming Vocalcom's local representation.

Top Call Center Software Provider of 2014, Ranked by New Frontier Group. Vocalcom provides multi-channel contact center solutions in the cloud, on-premise or any hybrid combination thereof - Next-Generation of Call Center Software & Multi-Channel Customer Engagement Center. The Vocalcom's Effortless contact center™ solution is built on the company 20 years of experience and the unique know-how of its employees coming from Contact Centers. It addresses the issues of lengthy implementation and complex management that have plagued this industry by extending the benefits of an Effortless Customer Experience to the other Contact Center constituents, agents, supervisors, and managers. Vocalcom's Effortless Contact Center™ is an inclusive all-in-one solution, packaged for rapid deployment and easy management by Contact Center practitioners, removing the need for long and IT-intensive projects.

"Customers expect to interact with real people over the channel of their choice, without waiting, repeating themselves or being transferred from one person to another. At Vocalcom, we believe technology is available to enable such experiences but it has failed to penetrate Contact Centers because of the complexity of deployment, configuration and change," declared Luc Cavelier, Vice President International Global Accounts. "The combination of our Effortless Contact Center™ Solution with New Frontier Group expertise in digital transformations, opens new perspectives to Russian and CIS enterprises to better serve and engage their customers."

About Vocalcom

Vocalcom is a global leader and technology provider of multi-channel Contact Center solutions for customer service, sales and telemarketing. Vocalcom challenges the complexity of existing Contact Centre solutions that are long to deploy, complex to manage and difficult to adapt. Designed by Contact Center people for Contact Center people, Vocalcom’s Effortless Contact Center™ provides clients with a solution that is fast to deploy, easily manageable and allows our clients to be innovative with the Customer Experience they provide. Used by over 3,500 companies in 49 countries, Vocalcom Effortless Contact Center™ is packaged as an inclusive all-in-one solution available on-premises or in the cloud. For more information, visit www.vocalcom.com

About Teligent
Teligent OOO (www.teligent.ru) is a Russian leader of telecommunications software for fixed, mobile and IP operators’ networks, and large enterprises. The company is founded in 2003, and joined Teligent AB (global supplier of innovative telecom solutions) in 2005. It is part of New Frontier Group since the acquisition in 2013. Teligent has its HQ in Moscow and a second R&D center in Krasnodar. The focus is on long term partnerships with major mobile and fixed operators and selected Enterprises/Banks of Russia and CIS. The product portfolio contains various product and solutions (Interactive and Virtual Call Centers, Conferencing, Advanced Call Control, etc.) that are being provided by integrating 3-rd party systems, through partnering with vendors such as Vocalcom, Avaya, Dialogic and others. Delivering industry’s leading edge projects like MultiFon (www.multifon.ru) in MegaFon and SDP/Traffic management in MTS.

Contact Information:
VOCALCOM
Anthony Dinis
+33155373050
Contact via Email
www.vocalcom.com

Read the full story here: http://www.pr.com/press-release/558810

Press Release Distributed by PR.com

Read the original blog entry...

More Stories By PR.com Newswire

PR.com is a unique website where companies can promote literally everything about their business and/or organization in a one-stop, all inclusive business marketplace. A cross between a public relations and advertising entity, PR.com is a directory of businesses, products and services, jobs and dynamic articles that include exclusive celebrity interviews. In addition, PR.com is one of the most effective and widely used press release distribution services on the Internet. With a full PR.com company profile, each business listed on PR.com has a powerful means by which to generate quality leads as well as gain worldwide and local exposure for all of their products, services and other business information. PR.com offers the best advantages of the Internet on one website.

IoT & Smart Cities Stories
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Atmosera delivers modern cloud services that maximize the advantages of cloud-based infrastructures. Offering private, hybrid, and public cloud solutions, Atmosera works closely with customers to engineer, deploy, and operate cloud architectures with advanced services that deliver strategic business outcomes. Atmosera's expertise simplifies the process of cloud transformation and our 20+ years of experience managing complex IT environments provides our customers with the confidence and trust tha...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
AI and machine learning disruption for Enterprises started happening in the areas such as IT operations management (ITOPs) and Cloud management and SaaS apps. In 2019 CIOs will see disruptive solutions for Cloud & Devops, AI/ML driven IT Ops and Cloud Ops. Customers want AI-driven multi-cloud operations for monitoring, detection, prevention of disruptions. Disruptions cause revenue loss, unhappy users, impacts brand reputation etc.
The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get tailored market studies; and more.
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility.
Today's workforce is trading their cubicles and corporate desktops in favor of an any-location, any-device work style. And as digital natives make up more and more of the modern workforce, the appetite for user-friendly, cloud-based services grows. The center of work is shifting to the user and to the cloud. But managing a proliferation of SaaS, web, and mobile apps running on any number of clouds and devices is unwieldy and increases security risks. Steve Wilson, Citrix Vice President of Cloud,...
When Enterprises started adopting Hadoop-based Big Data environments over the last ten years, they were mainly on-premise deployments. Organizations would spin up and manage large Hadoop clusters, where they would funnel exabytes or petabytes of unstructured data.However, over the last few years the economics of maintaining this enormous infrastructure compared with the elastic scalability of viable cloud options has changed this equation. The growth of cloud storage, cloud-managed big data e...