|By RealWire News Distribution||
|April 17, 2014 05:59 AM EDT||
- Major international contracts in Europe and South Africa
- Decades of expertise and dominance in evolving speech technology
- Opening up new markets with workforce optimization and Cloud portfolio
Hoesbach/Germany, April 17, 2014 - ASC (www.asctelecom.com), a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced continued business evolution in the first quarter of 2014, marked by a substantial increase in demand.
"Our productive start in 2014 puts us on a solid foundation for the rest of the year," said Marco Mueller, COO of ASC.
Major contracts with banks and call centers
In January 2014, the company celebrated the landing of several large contracts including call centers in Italy employing the latest speech technology, banks in Germany, Austria, and Switzerland, and a major project in South Africa.
In 2014, the multinational company with more than 250 employees worldwide is looking back on 50 prosperous years. Since July 1, 1964, ASC has maintained its dominance in a highly dynamic and rapidly evolving market. With "leadership in technology through innovation" as a guiding principle, ASC focuses on complex customer projects designed to evaluate, analyze, and visualize important corporate data.
Growth thanks to new markets and technology
ASC has established itself as Europe's leading provider of workforce optimization (WFO) solutions in the evolving call center industry. The company also offers its entire portfolio as a Cloud solution, and thus increasingly profits from the vibrant Cloud-computing market. Its latest, state-of-the-art WFO suite neo offers all its features on one platform. Multi-tenant capability grants multiple customers access to recording resources, quality and speech analysis software, e-learning and customer feedback - while strictly and reliably separating their data. Customers benefit from increased flexibility, scalability and reduced costs thanks to demand-driven usage.
With eight subsidiaries as well as distribution partners around the globe, ASC has successfully implemented and maintained challenging projects in more than 60 countries. The company's main objective for 2014 is to continue expanding. A new subsidiary in Brazil will tap into business opportunities in South America. "We are expecting to see an increase in our activities in Eastern Europe, too, where we have made a promising start and have already been able to win important customers," added Mueller.
ASC is a worldwide leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent; critical information is generated; and market trends are revealed, providing real-time business intelligence for immediate management action.
ASC solutions make customer experience measurable. Specific actions can be taken to significantly improve agent retention, increase corporate revenue and create loyal customers. Thus, ASC's clients are always one step ahead of the competition.
ASC also offers its entire suite as a Cloud solution. Therefore, customers may choose Software as a Service, on demand and always up-to-date, without any risk or pre-investment, and in the most flexible manner.
With subsidiaries in the United Kingdom, France, Switzerland, the United States, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC's ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a powerful global player with an export quota of almost 70 percent and a worldwide service network.
For more information, contact:
ASC telecom AG • Seibelstrasse 2 - 4 • 63768 Hoesbach • Germany
Contact: Katrin Henkel, Manager PR & Communications
Phone: +49 6021 5001-264
Fax: +49 6021 5001-310
E-mail: [email protected]
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