Welcome!

Wireless Authors: Liz McMillan, Avi Rosenthal, Elizabeth White, Trevor Parsons, Christophe Primault

News Feed Item

Hosted Unified Communications (UC) Market in India--Fiscal Year 2013

LONDON, April 1, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Hosted Unified Communications (UC) Market in India—Fiscal Year 2013

Telecom Policy Change is Expected to Bring Adoption Gains

Unified communications (UC) technologies adoption in India is set to change with adjustments in India's telecom policy. The segments of the market researched and covered in this market insight are hosted services for audio, video, Web conferencing, call center, email, and voice. The market verticals covered include government; Internet technology (IT) services; banking, financial services, and insurance (BFSI); media, retail; and manufacturing. Revenue forecasts are for years 2013 and 2019.

Executive Summary

•The hosted UC market is growing at a steady pace and is expected to grow at a CAGR of X% over the next Xyears. Enterprises prefer to host UC solutions, rather than having on-premise solutions due to the lower investment needed for infrastructure and installments, lack of expertise with the in-house IT teams, and increased flexibility depending on usage and requirements.
•The audio conferencing market is becoming highly commoditized with falling call rates and high adoption rates, especially among the large enterprises.
•The managed video conferencing space is expected to witness a slowdown in the coming fiscal year. The slowdown is a result of customers' unwillingness to spend due to the economic downturn, and customers' willingness to evaluate software-based VC solutions.
•The small and medium businesses (SMB) segment is adopting HCC at a rapid pace and partnerships between OEMs and SPs are expected to be formed to tap into this segment.
•The hosted-voice market revenue share is the largest, being the most basic necessity for communication and highly used by the SMB segment, but it is the slowest growing market with a CAGR of X%.

•The hosted email is growing at a rapid pace in India. Service providers are aggressively targeting the SMB, which is more likely to adopt this solution by slashing prices and offering more storage.
•The current telecom policy in India, which does not allow the mixing of time-division multiplexing (TDM) and Internet protocol (IP), is being reviewed and is expected to be changed shortly to allow TDM and IP mixing. Once this policy has been implemented, it is expected to make drastic changes in the market with lower call rates—especially for international prices—and better voice quality.

Research Objectives, Scope, and Methodology

Research Objectives
•Market insight provides an analysis of the hosted UC market in India for fiscal year (FY) 2013 (April 2012 to March 2013).
•It analyzes the market trends, vendor performance, and vertical market splits for India.
•The hosted UC market is segmented into audio conferencing, video conferencing, web conferencing, hosted contact center applications, hosted voice, and hosted email domains.

Research Scope
•Geographic scope: India
•Years considered for forecasts: FY 2014–2019

Research Methodology
•Primary research with service providers
•Frost & Sullivan-published research services
•Published news
•Company Web sites and other secondary sources

Market Definitions—UC Services

Cloud/Hosted UC services mainly refer to a bundled service package regarding IP-based voice and video, presence and instant messaging, and unified messaging. Other UC options also include audio and Web-based conferencing.
Managed UC services can be defined as an ongoing management and monitoring of customer-premise-based communication systems/applications, by a 3rd-party service provider. It includes a predefined level of accountability for the operation of a customer's communications system.

In both cloud/hosted and managed UC services environments, the service provider is responsible for the delivery of the services including design, building, operating, and managing/monitoring the communication systems and infrastructure.

Professional Services
Hosted/ cloud services
•Hosted audio conferencing services (ACS)
•Hosted/managed video conferencing services (VCS)
•Web conferencing services (SaaS) (WC)
•Hosted contact center (HCC)
•Hosted voice—Centrex (HV)
•Hosted email (HE)
•Enterprise social networking (ESN)

Managed Services

Market Definitions—Audio Conferencing Services

Audio conferencing services are an enterprise-grade, 2-way, full duplex interactive audio call between 2 or more parties.

Segments: Definitions
On-demand/no Reservation:It is a non operator-assisted solution where users are allowed to hold a conference whenever needed without a reservation. This solution enables users to manage conferences themselves.
The chairperson and participants dial in directly to the given number and pass code.
Schedule/attended: This is an operator-assisted service. There are X types of operator-assisted services:
•An operator greets each participant as they join the call, and records their names and any other information (as per request).
•An operator calls and joins the participants to the conference. Participants listen to music while on hold until all participants have been added to the conference.
•A professionally trained conference operator stays on the line for the duration of the meeting. The operator has complete control in order to ensure the provision of all of the services needed for a high-quality, successful event.

Segments: Value chain participants
On-demand/no Reservation: Telecom service providers and conferencing service providers

Table Of Contents

Executive Summary 4
Market Overview 6
Forecasts and Trends 20
Competitive Analysis 29
The Last Word 32
Appendix 34
The Frost & Sullivan Story 37

Read the full report:
Hosted Unified Communications (UC) Market in India—Fiscal Year 2013
http://www.reportbuyer.com/telecoms/misc_telecoms/hosted_unified_communications_uc_market_indiamfiscal_year_2013.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Telecommunication_Services

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]  
Tel: +44 208 816 85 48
Website: www.reportbuyer.com

SOURCE ReportBuyer

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
The BPM world is going through some evolution or changes where traditional business process management solutions really have nowhere to go in terms of development of the road map. In this demo at 15th Cloud Expo, Kyle Hansen, Director of Professional Services at AgilePoint, shows AgilePoint’s unique approach to dealing with this market circumstance by developing a rapid application composition or development framework.
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com), moderated by Ashar Baig, Research Director, Cloud, at Gigaom Research, Nate Gordon, Director of T...
"BSQUARE is in the business of selling software solutions for smart connected devices. It's obvious that IoT has moved from being a technology to being a fundamental part of business, and in the last 18 months people have said let's figure out how to do it and let's put some focus on it, " explained Dave Wagstaff, VP & Chief Architect, at BSQUARE Corporation, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas.
The Internet of Things is not new. Historically, smart businesses have used its basic concept of leveraging data to drive better decision making and have capitalized on those insights to realize additional revenue opportunities. So, what has changed to make the Internet of Things one of the hottest topics in tech? In his session at @ThingsExpo, Chris Gray, Director, Embedded and Internet of Things, discussed the underlying factors that are driving the economics of intelligent systems. Discover how hardware commoditization, the ubiquitous nature of connectivity, and the emergence of Big Data a...

ARMONK, N.Y., Nov. 20, 2014 /PRNewswire/ --  IBM (NYSE: IBM) today announced that it is bringing a greater level of control, security and flexibility to cloud-based application development and delivery with a single-tenant version of Bluemix, IBM's platform-as-a-service. The new platform enables developers to build ap...

SYS-CON Events announced today that IDenticard will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. IDenticard™ is the security division of Brady Corp (NYSE: BRC), a $1.5 billion manufacturer of identification products. We have small-company values with the strength and stability of a major corporation. IDenticard offers local sales, support and service to our customers across the United States and Canada. Our partner network encompasses some 300 of the world's leading systems integrators and security s...
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
"People are a lot more knowledgeable about APIs now. There are two types of people who work with APIs - IT people who want to use APIs for something internal and the product managers who want to do something outside APIs for people to connect to them," explained Roberto Medrano, Executive Vice President at SOA Software, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Nigeria has the largest economy in Africa, at more than US$500 billion, and ranks 23rd in the world. A recent re-evaluation of Nigeria's true economic size doubled the previous estimate, and brought it well ahead of South Africa, which is a member (unlike Nigeria) of the G20 club for political as well as economic reasons. Nigeria's economy can be said to be quite diverse from one point of view, but heavily dependent on oil and gas at the same time. Oil and natural gas account for about 15% of Nigera's overall economy, but traditionally represent more than 90% of the country's exports and as...
The Internet of Things is a misnomer. That implies that everything is on the Internet, and that simply should not be - especially for things that are blurring the line between medical devices that stimulate like a pacemaker and quantified self-sensors like a pedometer or pulse tracker. The mesh of things that we manage must be segmented into zones of trust for sensing data, transmitting data, receiving command and control administrative changes, and peer-to-peer mesh messaging. In his session at @ThingsExpo, Ryan Bagnulo, Solution Architect / Software Engineer at SOA Software, focused on desi...
"At our booth we are showing how to provide trust in the Internet of Things. Trust is where everything starts to become secure and trustworthy. Now with the scaling of the Internet of Things it becomes an interesting question – I've heard numbers from 200 billion devices next year up to a trillion in the next 10 to 15 years," explained Johannes Lintzen, Vice President of Sales at Utimaco, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
"For over 25 years we have been working with a lot of enterprise customers and we have seen how companies create applications. And now that we have moved to cloud computing, mobile, social and the Internet of Things, we see that the market needs a new way of creating applications," stated Jesse Shiah, CEO, President and Co-Founder of AgilePoint Inc., in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Gridstore™, the leader in hyper-converged infrastructure purpose-built to optimize Microsoft workloads, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Gridstore™ is the leader in hyper-converged infrastructure purpose-built for Microsoft workloads and designed to accelerate applications in virtualized environments. Gridstore’s hyper-converged infrastructure is the industry’s first all flash version of HyperConverged Appliances that include both compute and storag...
Today’s enterprise is being driven by disruptive competitive and human capital requirements to provide enterprise application access through not only desktops, but also mobile devices. To retrofit existing programs across all these devices using traditional programming methods is very costly and time consuming – often prohibitively so. In his session at @ThingsExpo, Jesse Shiah, CEO, President, and Co-Founder of AgilePoint Inc., discussed how you can create applications that run on all mobile devices as well as laptops and desktops using a visual drag-and-drop application – and eForms-buildi...
We certainly live in interesting technological times. And no more interesting than the current competing IoT standards for connectivity. Various standards bodies, approaches, and ecosystems are vying for mindshare and positioning for a competitive edge. It is clear that when the dust settles, we will have new protocols, evolved protocols, that will change the way we interact with devices and infrastructure. We will also have evolved web protocols, like HTTP/2, that will be changing the very core of our infrastructures. At the same time, we have old approaches made new again like micro-services...
Code Halos - aka "digital fingerprints" - are the key organizing principle to understand a) how dumb things become smart and b) how to monetize this dynamic. In his session at @ThingsExpo, Robert Brown, AVP, Center for the Future of Work at Cognizant Technology Solutions, outlined research, analysis and recommendations from his recently published book on this phenomena on the way leading edge organizations like GE and Disney are unlocking the Internet of Things opportunity and what steps your organization should be taking to position itself for the next platform of digital competition.
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is now open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
As the Internet of Things unfolds, mobile and wearable devices are blurring the line between physical and digital, integrating ever more closely with our interests, our routines, our daily lives. Contextual computing and smart, sensor-equipped spaces bring the potential to walk through a world that recognizes us and responds accordingly. We become continuous transmitters and receivers of data. In his session at @ThingsExpo, Andrew Bolwell, Director of Innovation for HP's Printing and Personal Systems Group, discussed how key attributes of mobile technology – touch input, sensors, social, and ...