Welcome!

Mobile IoT Authors: Elizabeth White, Pat Romanski, Janakiram MSV, Shelly Palmer, Laureen Fagan

News Feed Item

Hosted Unified Communications (UC) Market in India--Fiscal Year 2013

LONDON, April 1, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Hosted Unified Communications (UC) Market in India—Fiscal Year 2013

Telecom Policy Change is Expected to Bring Adoption Gains

Unified communications (UC) technologies adoption in India is set to change with adjustments in India's telecom policy. The segments of the market researched and covered in this market insight are hosted services for audio, video, Web conferencing, call center, email, and voice. The market verticals covered include government; Internet technology (IT) services; banking, financial services, and insurance (BFSI); media, retail; and manufacturing. Revenue forecasts are for years 2013 and 2019.

Executive Summary

•The hosted UC market is growing at a steady pace and is expected to grow at a CAGR of X% over the next Xyears. Enterprises prefer to host UC solutions, rather than having on-premise solutions due to the lower investment needed for infrastructure and installments, lack of expertise with the in-house IT teams, and increased flexibility depending on usage and requirements.
•The audio conferencing market is becoming highly commoditized with falling call rates and high adoption rates, especially among the large enterprises.
•The managed video conferencing space is expected to witness a slowdown in the coming fiscal year. The slowdown is a result of customers' unwillingness to spend due to the economic downturn, and customers' willingness to evaluate software-based VC solutions.
•The small and medium businesses (SMB) segment is adopting HCC at a rapid pace and partnerships between OEMs and SPs are expected to be formed to tap into this segment.
•The hosted-voice market revenue share is the largest, being the most basic necessity for communication and highly used by the SMB segment, but it is the slowest growing market with a CAGR of X%.

•The hosted email is growing at a rapid pace in India. Service providers are aggressively targeting the SMB, which is more likely to adopt this solution by slashing prices and offering more storage.
•The current telecom policy in India, which does not allow the mixing of time-division multiplexing (TDM) and Internet protocol (IP), is being reviewed and is expected to be changed shortly to allow TDM and IP mixing. Once this policy has been implemented, it is expected to make drastic changes in the market with lower call rates—especially for international prices—and better voice quality.

Research Objectives, Scope, and Methodology

Research Objectives
•Market insight provides an analysis of the hosted UC market in India for fiscal year (FY) 2013 (April 2012 to March 2013).
•It analyzes the market trends, vendor performance, and vertical market splits for India.
•The hosted UC market is segmented into audio conferencing, video conferencing, web conferencing, hosted contact center applications, hosted voice, and hosted email domains.

Research Scope
•Geographic scope: India
•Years considered for forecasts: FY 2014–2019

Research Methodology
•Primary research with service providers
•Frost & Sullivan-published research services
•Published news
•Company Web sites and other secondary sources

Market Definitions—UC Services

Cloud/Hosted UC services mainly refer to a bundled service package regarding IP-based voice and video, presence and instant messaging, and unified messaging. Other UC options also include audio and Web-based conferencing.
Managed UC services can be defined as an ongoing management and monitoring of customer-premise-based communication systems/applications, by a 3rd-party service provider. It includes a predefined level of accountability for the operation of a customer's communications system.

In both cloud/hosted and managed UC services environments, the service provider is responsible for the delivery of the services including design, building, operating, and managing/monitoring the communication systems and infrastructure.

Professional Services
Hosted/ cloud services
•Hosted audio conferencing services (ACS)
•Hosted/managed video conferencing services (VCS)
•Web conferencing services (SaaS) (WC)
•Hosted contact center (HCC)
•Hosted voice—Centrex (HV)
•Hosted email (HE)
•Enterprise social networking (ESN)

Managed Services

Market Definitions—Audio Conferencing Services

Audio conferencing services are an enterprise-grade, 2-way, full duplex interactive audio call between 2 or more parties.

Segments: Definitions
On-demand/no Reservation:It is a non operator-assisted solution where users are allowed to hold a conference whenever needed without a reservation. This solution enables users to manage conferences themselves.
The chairperson and participants dial in directly to the given number and pass code.
Schedule/attended: This is an operator-assisted service. There are X types of operator-assisted services:
•An operator greets each participant as they join the call, and records their names and any other information (as per request).
•An operator calls and joins the participants to the conference. Participants listen to music while on hold until all participants have been added to the conference.
•A professionally trained conference operator stays on the line for the duration of the meeting. The operator has complete control in order to ensure the provision of all of the services needed for a high-quality, successful event.

Segments: Value chain participants
On-demand/no Reservation: Telecom service providers and conferencing service providers

Table Of Contents

Executive Summary 4
Market Overview 6
Forecasts and Trends 20
Competitive Analysis 29
The Last Word 32
Appendix 34
The Frost & Sullivan Story 37

Read the full report:
Hosted Unified Communications (UC) Market in India—Fiscal Year 2013
http://www.reportbuyer.com/telecoms/misc_telecoms/hosted_unified_communications_uc_market_indiamfiscal_year_2013.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Telecommunication_Services

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]  
Tel: +44 208 816 85 48
Website: www.reportbuyer.com

SOURCE ReportBuyer

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
"DX encompasses the continuing technology revolution, and is addressing society's most important issues throughout the entire $78 trillion 21st-century global economy," said Roger Strukhoff, Conference Chair. "DX World Expo has organized these issues along 10 tracks with more than 150 of the world's top speakers coming to Istanbul to help change the world."
"We provide IoT solutions. We provide the most compatible solutions for many applications. Our solutions are industry agnostic and also protocol agnostic," explained Richard Han, Head of Sales and Marketing and Engineering at Systena America, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We are focused on SAP running in the clouds, to make this super easy because we believe in the tremendous value of those powerful worlds - SAP and the cloud," explained Frank Stienhans, CTO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We've been engaging with a lot of customers including Panasonic, we've been involved with Cisco and now we're working with the U.S. government - the Department of Homeland Security," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Everything run by electricity will eventually be connected to the Internet. Get ahead of the Internet of Things revolution and join Akvelon expert and IoT industry leader, Sergey Grebnov, in his session at @ThingsExpo, for an educational dive into the world of managing your home, workplace and all the devices they contain with the power of machine-based AI and intelligent Bot services for a completely streamlined experience.
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Karthik Lalithraj, a Principal Solutions Architect at Kinetica, discussed how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich...
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, will examine the regulations and provide insight on how it affects technology, challenges the established rules and will usher in new levels of diligence...
In the enterprise today, connected IoT devices are everywhere – both inside and outside corporate environments. The need to identify, manage, control and secure a quickly growing web of connections and outside devices is making the already challenging task of security even more important, and onerous. In his session at @ThingsExpo, Rich Boyer, CISO and Chief Architect for Security at NTT i3, discussed new ways of thinking and the approaches needed to address the emerging challenges of security i...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, discussed the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information.
"The Striim platform is a full end-to-end streaming integration and analytics platform that is middleware that covers a lot of different use cases," explained Steve Wilkes, Founder and CTO at Striim, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Calligo, an innovative cloud service provider offering mid-sized companies the highest levels of data privacy and security, has been named "Bronze Sponsor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalised support service from its globally located cloud plat...
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
"MobiDev is a Ukraine-based software development company. We do mobile development, and we're specialists in that. But we do full stack software development for entrepreneurs, for emerging companies, and for enterprise ventures," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.