Welcome!

Mobile IoT Authors: Pat Romanski, Sematext Blog, Elizabeth White, Liz McMillan, Carmen Gonzalez

News Feed Item

BoxTone Announces Free Mobile HealthCheck for Microsoft Exchange ActiveSync Environments

Industry's Most Comprehensive Mobile Monitoring Solution Finds and Fixes Issues Hidden in EAS Deployments and Infrastructure

AUSTIN, TX and COLUMBIA, MD -- (Marketwired) -- 03/31/14 -- BoxTone, the monitoring company for the mobile era, announced the availability of its BoxTone Exchange ActiveSync HealthCheck, a free service available to all organizations to identify potentially hazardous issues that degrade mobile performance and impact users. The free HealthCheck is based on the BoxTone for Exchange ActiveSync software, a Mobile Service Management solution that delivers complete mobile infrastructure visibility, enabling enterprises and managed service providers (MSPs) to proactively monitor and support their end-to-end Exchange ActiveSync (EAS) environments. With email an indispensable application for today's mobile workforce, BoxTone for Exchange ActiveSync ensures IT and support teams can quickly and easily find and fix issues hidden in their EAS deployments, often before users are even affected.

The free BoxTone EAS HealthCheck, available at www.boxtone.com/healthcheck, provides a snapshot analysis of CAS logs over 24-hour period to identify lurking issues. Using automated analytics to parse CAS log data, the service ferrets out hundreds of potential problems that can take down users, groups of users and entire environments, such as those caused by mobile device upgrades and poor load balancing across Client Access Servers (CAS). Once the analysis is complete, BoxTone provides a full diagnostic report, review of key metrics and findings, and recommendations for optimization and immediate improvement.

To move beyond the one-time snapshot view of the EAS HealthCheck, Microsoft Exchange Professionals who need long-term visibility and control can upgrade to the full BoxTone for Exchange ActiveSync solution. The most comprehensive solution for real-time mobile monitoring, BoxTone for Exchange ActiveSync uses deep diagnostics for all EAS components, identifying service issues across the entirety of the mobile infrastructure -- from device and wireless carrier, across firewalls and gateways, to Exchange CAS and mailbox servers including MDM and 3rd party gateways/proxies, to other backend infrastructure.

"Organizations have effectively optimized Exchange for their PC environments. However, in the new mobile gold rush, with thousands of additional smartphones and tablets now connecting to Exchange, there are frequently unexpected and unpredictable issues that ripple throughout the enterprise. These can significantly degrade or disrupt services, leading to disconnected and disgruntled workers, and ultimately resulting in lost productivity and burdensome spikes on IT support," said Brian Reed, Chief Product Officer of BoxTone.

Even with a highly tuned PC-based Exchange environment, IT staff can find themselves unprepared and ill-equipped to pinpoint and resolve issues as more device types and endpoints access email through growing mobile workforces and BYOD. Support automation built into BoxTone for Exchange ActiveSync lets administrators and front line service desk monitor, proactively troubleshoot and quickly fix issues before mobile email, calendar, contact, task and other functions are affected.

For wide-scale, mission-critical deployments relying on Microsoft Exchange ActiveSync, organizations can cut the number of service-impacting mobile incidents by 30%; boost first-call resolution rate for mobile issues by 70%; reduce mobile escalations from service desk to Exchange administrators by 70%; and lower the mean-time-to-resolution of Exchange ActiveSync problems by 70%.

BoxTone is the only platform that delivers patented technology to proactively monitor and support the Microsoft Exchange ActiveSync service in real time -- as well as other mobile services and platforms including BlackBerry, Good Technology, MDM gateways/proxies and more -- across all infrastructure components for all device ownership models.

"Mobile is no longer a starter project for companies; it's now a de facto standard requirement for productivity with users expecting always-on quality-of-service and experience. For the maturing mobile enterprise environment, Exchange teams now have a free HealthCheck to get started and a commercial software solution for the long term to pre-emptively address issues before they impact the workforce," Reed added.

Get your free HealthCheck and see live demos at BoxTone Booth #405 at Amplify Microsoft Exchange Conference, March 30 - April 2, 2014 in Austin, Texas. Or register online for a free HealthCheck HERE.

On February 23, 2014, Good Technology announced the intent to acquire BoxTone: http://www1.good.com/about/press-releases/good-technology-to-acquire-boxtone.html

About BoxTone

With millions of mobile devices and apps under management, BoxTone's automated Enterprise Mobility Management (EMM) platform is trusted by more of the world's leading enterprises, Managed Service Providers and government agencies than any other -- including 42 of the Fortune® 100 and 8 of the Top 10 MSPs -- to ensure maximum mobile performance and security at the lowest cost and risk. BoxTone's single unified mobile management platform powered by patented real-time automation technology addresses the entire mobile lifecycle: Mobile Device Management (MDM), Mobile App Management (MAM), and Mobile Service Management (MSM). Additionally, BoxTone delivers real-time centralized control of all mobile smartphones and tablets including Google Android, iPhone and iPad, BlackBerry and Windows Phone, as well as the enterprise apps and services that run on them.

BoxTone's unified Enterprise Mobility Management (EMM) platform addresses the entire mobile lifecycle including device management, app management and service management. BoxTone delivers real-time centralized monitoring and control of all mobile devices including Google Android, iPhone and iPad, BlackBerry and Windows Phone as well as all connection methods, including Microsoft Exchange ActiveSync, Good and BlackBerry BES.

BoxTone for Exchange ActiveSync is available immediately. To learn more: www.boxtone.com, or call +1 410.910.3344. Follow BoxTone on Twitter, LinkedIn and Facebook.

BoxTone and the BoxTone logo are trademarks of BoxTone. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

Add to Digg Bookmark with del.icio.us Add to Newsvine

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
"Once customers get a year into their IoT deployments, they start to realize that they may have been shortsighted in the ways they built out their deployment and the key thing I see a lot of people looking at is - how can I take equipment data, pull it back in an IoT solution and show it in a dashboard," stated Dave McCarthy, Director of Products at Bsquare Corporation, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, discussed why and how ReadyTalk diverted from healthy revenue and mor...
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Unsecured IoT devices were used to launch crippling DDOS attacks in October 2016, targeting services such as Twitter, Spotify, and GitHub. Subsequent testimony to Congress about potential attacks on office buildings, schools, and hospitals raised the possibility for the IoT to harm and even kill people. What should be done? Does the government need to intervene? This panel at @ThingExpo New York brings together leading IoT and security experts to discuss this very serious topic.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"At ROHA we develop an app called Catcha. It was developed after we spent a year meeting with, talking to, interacting with senior citizens watching them use their smartphones and talking to them about how they use their smartphones so we could get to know their smartphone behavior," explained Dave Woods, Chief Innovation Officer at ROHA, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Dave McCarthy, Director of Products at Bsquare Corporation; Alan Williamson, Principal...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, discussed recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model for ...