Welcome!

Mobile IoT Authors: William Schmarzo, Radu Gheorghe, David H Deans, Elizabeth White, Pat Romanski

News Feed Item

BoxTone Announces Free Mobile HealthCheck for Microsoft Exchange ActiveSync Environments

Industry's Most Comprehensive Mobile Monitoring Solution Finds and Fixes Issues Hidden in EAS Deployments and Infrastructure

AUSTIN, TX and COLUMBIA, MD -- (Marketwired) -- 03/31/14 -- BoxTone, the monitoring company for the mobile era, announced the availability of its BoxTone Exchange ActiveSync HealthCheck, a free service available to all organizations to identify potentially hazardous issues that degrade mobile performance and impact users. The free HealthCheck is based on the BoxTone for Exchange ActiveSync software, a Mobile Service Management solution that delivers complete mobile infrastructure visibility, enabling enterprises and managed service providers (MSPs) to proactively monitor and support their end-to-end Exchange ActiveSync (EAS) environments. With email an indispensable application for today's mobile workforce, BoxTone for Exchange ActiveSync ensures IT and support teams can quickly and easily find and fix issues hidden in their EAS deployments, often before users are even affected.

The free BoxTone EAS HealthCheck, available at www.boxtone.com/healthcheck, provides a snapshot analysis of CAS logs over 24-hour period to identify lurking issues. Using automated analytics to parse CAS log data, the service ferrets out hundreds of potential problems that can take down users, groups of users and entire environments, such as those caused by mobile device upgrades and poor load balancing across Client Access Servers (CAS). Once the analysis is complete, BoxTone provides a full diagnostic report, review of key metrics and findings, and recommendations for optimization and immediate improvement.

To move beyond the one-time snapshot view of the EAS HealthCheck, Microsoft Exchange Professionals who need long-term visibility and control can upgrade to the full BoxTone for Exchange ActiveSync solution. The most comprehensive solution for real-time mobile monitoring, BoxTone for Exchange ActiveSync uses deep diagnostics for all EAS components, identifying service issues across the entirety of the mobile infrastructure -- from device and wireless carrier, across firewalls and gateways, to Exchange CAS and mailbox servers including MDM and 3rd party gateways/proxies, to other backend infrastructure.

"Organizations have effectively optimized Exchange for their PC environments. However, in the new mobile gold rush, with thousands of additional smartphones and tablets now connecting to Exchange, there are frequently unexpected and unpredictable issues that ripple throughout the enterprise. These can significantly degrade or disrupt services, leading to disconnected and disgruntled workers, and ultimately resulting in lost productivity and burdensome spikes on IT support," said Brian Reed, Chief Product Officer of BoxTone.

Even with a highly tuned PC-based Exchange environment, IT staff can find themselves unprepared and ill-equipped to pinpoint and resolve issues as more device types and endpoints access email through growing mobile workforces and BYOD. Support automation built into BoxTone for Exchange ActiveSync lets administrators and front line service desk monitor, proactively troubleshoot and quickly fix issues before mobile email, calendar, contact, task and other functions are affected.

For wide-scale, mission-critical deployments relying on Microsoft Exchange ActiveSync, organizations can cut the number of service-impacting mobile incidents by 30%; boost first-call resolution rate for mobile issues by 70%; reduce mobile escalations from service desk to Exchange administrators by 70%; and lower the mean-time-to-resolution of Exchange ActiveSync problems by 70%.

BoxTone is the only platform that delivers patented technology to proactively monitor and support the Microsoft Exchange ActiveSync service in real time -- as well as other mobile services and platforms including BlackBerry, Good Technology, MDM gateways/proxies and more -- across all infrastructure components for all device ownership models.

"Mobile is no longer a starter project for companies; it's now a de facto standard requirement for productivity with users expecting always-on quality-of-service and experience. For the maturing mobile enterprise environment, Exchange teams now have a free HealthCheck to get started and a commercial software solution for the long term to pre-emptively address issues before they impact the workforce," Reed added.

Get your free HealthCheck and see live demos at BoxTone Booth #405 at Amplify Microsoft Exchange Conference, March 30 - April 2, 2014 in Austin, Texas. Or register online for a free HealthCheck HERE.

On February 23, 2014, Good Technology announced the intent to acquire BoxTone: http://www1.good.com/about/press-releases/good-technology-to-acquire-boxtone.html

About BoxTone

With millions of mobile devices and apps under management, BoxTone's automated Enterprise Mobility Management (EMM) platform is trusted by more of the world's leading enterprises, Managed Service Providers and government agencies than any other -- including 42 of the Fortune® 100 and 8 of the Top 10 MSPs -- to ensure maximum mobile performance and security at the lowest cost and risk. BoxTone's single unified mobile management platform powered by patented real-time automation technology addresses the entire mobile lifecycle: Mobile Device Management (MDM), Mobile App Management (MAM), and Mobile Service Management (MSM). Additionally, BoxTone delivers real-time centralized control of all mobile smartphones and tablets including Google Android, iPhone and iPad, BlackBerry and Windows Phone, as well as the enterprise apps and services that run on them.

BoxTone's unified Enterprise Mobility Management (EMM) platform addresses the entire mobile lifecycle including device management, app management and service management. BoxTone delivers real-time centralized monitoring and control of all mobile devices including Google Android, iPhone and iPad, BlackBerry and Windows Phone as well as all connection methods, including Microsoft Exchange ActiveSync, Good and BlackBerry BES.

BoxTone for Exchange ActiveSync is available immediately. To learn more: www.boxtone.com, or call +1 410.910.3344. Follow BoxTone on Twitter, LinkedIn and Facebook.

BoxTone and the BoxTone logo are trademarks of BoxTone. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Maureen N. DeLong
Director, Marketing at BoxTone
410-910-3464
maureendelong@boxtone.com
Twitter: @BoxTone_Inc

Joel Greenberg
DCPR for BoxTone
202-363-1065 | 202-669-3639
pr@boxtone.com

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
In his session at @ThingsExpo, Sudarshan Krishnamurthi, a Senior Manager, Business Strategy, at Cisco Systems, will discuss how IT and operational technology (OT) work together, as opposed to being in separate siloes as once was traditional. Attendees will learn how to fully leverage the power of IoT in their organization by bringing the two sides together and bridging the communication gap. He will also look at what good leadership must entail in order to accomplish this, and how IT managers ca...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
SYS-CON Events announced today that Outlyer, a monitoring service for DevOps and operations teams, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outlyer is a monitoring service for DevOps and Operations teams running Cloud, SaaS, Microservices and IoT deployments. Designed for today's dynamic environments that need beyond cloud-scale monitoring, we make monitoring effortless so you...
Have you ever noticed how some IT people seem to lead successful, rewarding, and satisfying lives and careers, while others struggle? IT author and speaker Don Crawley uncovered the five principles that successful IT people use to build satisfying lives and careers and he shares them in this fast-paced, thought-provoking webinar. You'll learn the importance of striking a balance with technical skills and people skills, challenge your pre-existing ideas about IT customer service, and gain new in...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buyers...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, Cloud Expo and @ThingsExpo are two of the most important technology events of the year. Since its launch over eight years ago, Cloud Expo and @ThingsExpo have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, I provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading the...
While not quite mainstream yet, WebRTC is starting to gain ground with Carriers, Enterprises and Independent Software Vendors (ISV’s) alike. WebRTC makes it easy for developers to add audio and video communications into their applications by using Web browsers as their platform. But like any market, every customer engagement has unique requirements, as well as constraints. And of course, one size does not fit all. In her session at WebRTC Summit, Dr. Natasha Tamaskar, Vice President, Head of C...
TechTarget storage websites are the best online information resource for news, tips and expert advice for the storage, backup and disaster recovery markets. By creating abundant, high-quality editorial content across more than 140 highly targeted technology-specific websites, TechTarget attracts and nurtures communities of technology buyers researching their companies' information technology needs. By understanding these buyers' content consumption behaviors, TechTarget creates the purchase inte...
In the enterprise today, connected IoT devices are everywhere – both inside and outside corporate environments. The need to identify, manage, control and secure a quickly growing web of connections and outside devices is making the already challenging task of security even more important, and onerous. In his session at @ThingsExpo, Rich Boyer, CISO and Chief Architect for Security at NTT i3, will discuss new ways of thinking and the approaches needed to address the emerging challenges of securit...
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business. Though, IoT is far more complex than most firms expected with a majority of IoT projects having failed. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, Chief IoTologist at Wipro, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology portfolios and business models to adopt and leverage IoT. He will delve in...
As cloud adoption continues to transform business, today's global enterprises are challenged with managing a growing amount of information living outside of the data center. The rapid adoption of IoT and increasingly mobile workforce are exacerbating the problem. Ensuring secure data sharing and efficient backup poses capacity and bandwidth considerations as well as policy and regulatory compliance issues.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great dea...
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...