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UBM Tech's HDI Releases The HDI 2014 Conference & Expo Program

Former director of market development and spokeswoman for Facebook among the keynote speakers headlining the world conference on technical service and support

COLORADO SPRINGS, Colo., Dec. 16, 2013 /PRNewswire/ -- HDI, the worldwide professional association and certification body for the technical service and support industry, today announced the program for the HDI 2014 Conference & Expo. The event will take place April 1–4, 2014, at the Gaylord Palms Resort & Convention Center in Orlando, FL.

(Logo: http://photos.prnewswire.com/prnh/20131216/SF32852LOGO)

The keynote speaker lineup includes John O'Leary, international speaker and survivor; Michael Tchong, bestselling author and media expert; Bruce Turkel, CEO and author; Peter Sheahan, international bestselling author and visionary; and Randi Zuckerberg, former director of market development and spokeswoman for Facebook.

The HDI 2014 program features hundreds of industry speakers, solution providers, and experts. The more than 2,300 technical service and support professionals expected to attend will be able to choose from eighty conference sessions on the latest industry trends and hot topics, including:

  • The evolution of desktop support
  • Marketing the support center's value to the business
  • Establishing and understanding meaningful metrics and KPIs
  • Embracing and leveraging mobile technology
  • Next-generation support centers/service desks
  • Social collaboration tools and techniques

"The HDI 2014 Conference & Expo offers an incredible lineup of keynote speakers, sessions, workshops, and overall industry content," said Michelle Frilow, HDI's director of events and conferences. "With eight conference tracks and eighty sessions, attendees will have unprecedented access to information-packed presentations. This event is truly one I am proud to be involved with!"

Now in its twenty-fourth year, this industry-leading event provides help desk, customer service, and technical support professionals with access to invaluable education, expert insight, and thought leadership. Attendees learn through a variety of mediums, including panel discussions, case studies,  networking opportunities, pre-conference workshops, and the Expo Hall.

ABOUT HDI | HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. 

HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.

ABOUT UBM Tech | UBM Tech is a global media business that provides information, events, training, data services, and marketing solutions for the technology industry. Its media brands and information services inform and inspire decision makers across the entire technology market— engineers and design professionals, software and game developers, solutions providers and integrators, networking and communications executives, and business technology professionals. UBM Tech's industry-leading media brands include EE Times, Interop, Black Hat, InformationWeek, Game Developer Conference, CRN, and DesignCon. The company's information products include research, education, training, and data services that accelerate decision making for technology buyers. UBM Tech also offers a full range of marketing services based on its content and technology market expertise, including custom events, content marketing solutions, community development and demand generation programs. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion.

Contact: Melanie Adamich



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