Click here to close now.

Welcome!

Wireless Authors: Liz McMillan, Carmen Gonzalez, Pat Romanski, Tim Hinds, David Miller

News Feed Item

Hospitality Technology Names 2013 Hotel Visionary Award Winners

Choice Hotels International, Conrad Hotels & Resorts, Hyatt Hotels and Red Roof Inns Honored for Technological Innovation at Annual Hotel Tech Forum

RANDOLPH, NJ -- (Marketwired) -- 04/18/13 -- Hospitality Technology (HT) magazine has named the winners of the 2013 Hotel Visionary Awards. Every year, HT presents a select group of lodging companies with accolades for outstanding achievement in delivering technological excellence. This year's honorees are Conrad Hotels & Resorts, Choice Hotels International, Hyatt Hotels and Red Roof Inns.

Now in their 9th year, Hotel Visionary Awards are presented in two categories: infrastructure/back-office technology, and customer-facing/in-room technology. In order to ensure that companies from across the industry are recognized for their efforts, consideration is given to size, resources and individual market segment benchmarks. Winners are selected by HT editorial staff and members of the HT advisory board on a basis of innovation, thought leadership, execution and forward-thinking vision.

"In a period of rapid technological advancement, the lodging industry continues to rise to the challenge, leveraging new tools to improve both the guest experience and operations for outstanding achievement," says Abigail A. Lorden, editor-in-chief of Hospitality Technology. "HT magazine is honored to recognize the 2013 Hotel Visionary Award winning companies for their efforts."

The winners were announced at the Hotel Technology Forum (HTF) on Thursday, April 18, 2013. The 2013 HTF, held April 17-19 at The Bellagio in Las Vegas, Nev., is produced by Hospitality Technology, and brings together senior-level hotel technology executives for three days of networking and education, focusing on consumer trends, innovation opportunities, and the role of technology in empowering success for lodging companies.

The 2013 Visionary Award Winners
Hyatt Hotels was selected as an Infrastructure/Back-Office Technology Innovator for its development of a Group Bill solution, which allowed for a number of operational savings through the integrating of both point of sale and property management systems. The concept was conceived by Hyatt's sales and catering organization as part of a broader initiative to improve the experience for groups. The solution required the integration of five separate solutions with the Group Bill application: Hyatt's custom sales system Envision, NewMarket Daylight Sales & Catering solution, MICROS POS, Agilysys Infogenesis POS, and Micros PMS.

"The Hyatt team is honored to be recognized for its innovation. The driving force behind Group Bill was to improve both the customer and the Hyatt associate experience, and since its launch, the technology has been received with outstanding results and feedback," says Brett Cowell, VP application development, Hyatt Hotels Corporation. "We will continue to identify and build innovative solutions to better serve our customers in the Group Bill platform and others," says Cowell.

Red Roof Inns was selected as an Infrastructure/Back-Office Technology Innovator for its efforts in overhauling its legacy-interfaced environment. The ultimate solution was a convergence of its PMS and CRS technologies into one consolidated solution. Partnering with Sabre Hospitality Solutions, Red Roof Inns successfully deployed the RediStay PMS, a cloud-based platform that centralizes group sales, interfaces to the website as well as call center agents and GDS/OTAs, and completes back-office accounting with centralized accounts receivable.

"We're excited that Red Roof's comprehensive technology evolution has been recognized with the 2013 HTF Visionary Award," says Jeff Linden, CIO of Red Roof Inns. "Working with Sabre/SoftHotel, we have consolidated all of our room rate, availability and reservation activity from our contact center, redroof.com, OTA and property bookings into a single, integrated, cloud-based database. Data is now uniform across all channels, whether it's customers viewing their information on our website or a contact center agent viewing it in the call center."

Choice Hotels was chosen as a Customer-Facing/In-Room Technology Innovator for its development of an alerting system that would help in expanding the reach and impact of Amber Alerts. The project leverages the company's web-based property management system, choiceADVANTAGE, which is installed at more than 5,100 Choice hotels nationwide, to work with the National Center for Missing and Exploited Children.

"Choice Hotels has a long history of being committed to community service," says Todd Davis, CIO of Choice Hotels. "Working with NCMEC, our IT department developed a near real-time interface which allows Choice to broadcast Amber Alerts to franchised hotels within an alert region. This puts Amber Alerts on every computer, every laptop where our franchisees use choiceADVANTAGE for their properties. So when they are checking a guest in or out, checking on the status of room with housekeeping, or anything else related to managing their hotels, they will see the Amber Alert and can further support its critical mission."

Conrad Hotels & Resorts has been named a Customer-Facing/In-Room Technology Innovator for its development of a brand-consistent, user-friendly virtual concierge, Conrad Concierge. Conrad Hotels & Resorts seamlessly integrated the guest-facing components of the service with the property management system to create a common platform that would facilitate requests from guests to the end provider, leveraging mobile technology in order to improve customer service. To date, guests have had an overwhelmingly positive response to this personalized technology. Downloads of Conrad Concierge have surpassed expectations and customer satisfaction levels have increased across the portfolio.

"On behalf of Conrad Hotels & Resorts, it is an honor to be recognized as a Visionary Award winner for our new service-enabled technology platform, Conrad Concierge," says Tim Loughman, vice president of brand innovation and guest experience, Hilton Worldwide Luxury Brands. "The first innovation of its kind, Conrad Concierge puts full control in the hands of the smart luxury customer, while seamlessly connecting with the back-end systems of our properties. Whether choosing from three lines of bath amenities, a preferred pillow from the pillow menu, or pre-ordering dinner through room service, Conrad Concierge delivers on the brand's promise of the 'Luxury of Being Yourself.'"

Past Visionary Award Winners Include:

  • Flamingo Las Vegas (2012)
  • Gaylord Entertainment (2012)
  • La Quinta Inns & Suites (2012)
  • Hilton Worldwide (2012)
  • Choice Hotels International (2011)
  • Morgans Hotel Group (2011)
  • Galt House Hotel (2011)
  • Royal Caribbean (2011)
  • CityCenter (2010)
  • Courtyard by Marriott (2010)
  • JHM Hotels Group (2010)
  • InterContinental Hotels Group (2009)
  • Harrah's Entertainment (2009)
  • Hyatt Place (2009)
  • Thayer Lodging Group (2009)
  • MTM Luxury Lodging (2008)
  • The Peninsula Hotels (2008)
  • Fairmont Hotels & Resorts (2008)
  • Mandarin Oriental Hotel Group (2007)
  • Ginn Resorts (2007)
  • Hilton Hotels Corporation (2007)
  • Rosewood Hotels & Resorts (2006)
  • Harrah's Entertainment (2006)
  • MGM Mirage (2006)
  • Wyndham International (2005)
  • Sea Island Company (2005)
  • Marriott International (2005)
  • Mandarin Oriental Hotel Group (2005)
  • Hyatt International (2005)

About Hospitality Technology
Hospitality Technology (HT) is the only publication dedicated to covering the role of information technology in improving business performance for hotel and restaurant operators. The Hospitality Technology editorial portfolio includes: a print publication that publishes nine times annually and reaches more than 16,000 hospitality industry executives, three networking and educational events (MURTEC, Hotel Technology Forum and Restaurant Executive Summit), a comprehensive website, e-newsletters, web seminars, and several exclusive annual reports and studies. Visit Hospitality Technology online at www.htmagazine.com. Hospitality Technology is published by media company Edgell Communications, headquartered in Randolph, N.J.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Contact:
Abigail A. Lorden
Editor-in-Chief
Hospitality Technology
Email Contact
Phone: 973.607.1358

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). These solution spaces are evolving into Sensor Analytics Ecosystems (SAE) that represent significant new opportunities for organizations of all types. Public Utilities throughout the world, providing electricity, natural gas and water, are pursuing SmartGrid initiatives that represent one of the more mature examples of SAE. We have s...
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrategies, will examine why IT must finally fulfill its role in support of its SBUs or face a new round of...
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Wearable devices have come of age. The primary applications of wearables so far have been "the Quantified Self" or the tracking of one's fitness and health status. We propose the evolution of wearables into social and emotional communication devices. Our BE(tm) sensor uses light to visualize the skin conductance response. Our sensors are very inexpensive and can be massively distributed to audiences or groups of any size, in order to gauge reactions to performances, video, or any kind of presentation. In her session at @ThingsExpo, Jocelyn Scheirer, CEO & Founder of Bionolux, will discuss ho...
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impact.
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT.
One of the biggest challenges when developing connected devices is identifying user value and delivering it through successful user experiences. In his session at Internet of @ThingsExpo, Mike Kuniavsky, Principal Scientist, Innovation Services at PARC, described an IoT-specific approach to user experience design that combines approaches from interaction design, industrial design and service design to create experiences that go beyond simple connected gadgets to create lasting, multi-device experiences grounded in people's real needs and desires.
Every day we read jaw-dropping stats on the explosion of data. We allocate significant resources to harness and better understand it. We build businesses around it. But we’ve only just begun. For big payoffs in Big Data, CIOs are turning to cognitive computing. Cognitive computing’s ability to securely extract insights, understand natural language, and get smarter each time it’s used is the next, logical step for Big Data.
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, discussed how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
The Internet of Things is not new. Historically, smart businesses have used its basic concept of leveraging data to drive better decision making and have capitalized on those insights to realize additional revenue opportunities. So, what has changed to make the Internet of Things one of the hottest topics in tech? In his session at @ThingsExpo, Chris Gray, Director, Embedded and Internet of Things, discussed the underlying factors that are driving the economics of intelligent systems. Discover how hardware commoditization, the ubiquitous nature of connectivity, and the emergence of Big Data a...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal an...
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, June 9-11, 2015, at the Javits Center in New York City. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be
Container frameworks, such as Docker, provide a variety of benefits, including density of deployment across infrastructure, convenience for application developers to push updates with low operational hand-holding, and a fairly well-defined deployment workflow that can be orchestrated. Container frameworks also enable a DevOps approach to application development by cleanly separating concerns between operations and development teams. But running multi-container, multi-server apps with containers is very hard. You have to learn five new and different technologies and best practices (libswarm, sy...
SYS-CON Events announced today that DragonGlass, an enterprise search platform, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. After eleven years of designing and building custom applications, OpenCrowd has launched DragonGlass, a cloud-based platform that enables the development of search-based applications. These are a new breed of applications that utilize a search index as their backbone for data retrieval. They can easily adapt to new data sets and provide access to both structured and unstruc...
As the Internet of Things unfolds, mobile and wearable devices are blurring the line between physical and digital, integrating ever more closely with our interests, our routines, our daily lives. Contextual computing and smart, sensor-equipped spaces bring the potential to walk through a world that recognizes us and responds accordingly. We become continuous transmitters and receivers of data. In his session at @ThingsExpo, Andrew Bolwell, Director of Innovation for HP's Printing and Personal Systems Group, discussed how key attributes of mobile technology – touch input, sensors, social, and ...
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
SYS-CON Events announced today that the "First Containers & Microservices Conference" will take place June 9-11, 2015, at the Javits Center in New York City. The “Second Containers & Microservices Conference” will take place November 3-5, 2015, at Santa Clara Convention Center, Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.