|By PR Newswire||
|February 20, 2013 04:15 PM EST||
NEW YORK, Feb. 20, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
Telecom Managed Services Market 2013-2018
A trend that began about a decade ago for telecommunications network operators has accelerated in recent years. This trend, to outsource infrastructure as well as certain operational support to third party managed communications providers, is reaching a next stage in evolution. Historically, telecom operators have looked to service bureau providers for intermediation services, database services, and various OSS/BSS support. The more recent trend has been to outsource infrastructure as a service as a means of reducing Capital Expenditure (CapEx) and to use as negotiation leverage for improved pricing on next generation networks such as IP Multimedia Subsystem (IMS) and LTE infrastructure such as Voice over LTE (VoLTE).
Carriers' desire to cut Operating Expenses (OpEX) and CapEx has driven growth in the telecom outsourcing market by 4% CAGR and is expected to reach $76 billion by 2016. The top players such as Alcatel-Lucent, Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services.
The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.
This research provides insights into the current and future state of telecom managed services with a view into the anticipated marketplace through 2018. This report provides the reader with an understanding of the telecom managed service market landscape including market direction, core deliverables, significant players, pricing analysis, cloud computing trends for managed service, cost-benefit advantages over self-managed solutions, and market positioning.
To complement this research, the purchaser of this report is entitled to also receive any (one) currently available Mind Commerce next generation telecom report at no additional charge. Company-wide license purchasers are entitled to up to three (3) currently available Mind Commerce next generation telecom and/or value added services reports at no additional charge.
Telecom network operators
Managed services providers
Application developers and ASP
Network integration companies
Network infrastructure providers
Companies in Report:
Atos Origin S.A
Cisco Systems Inc.
Huawei Technologies Co. Ltd
Nokia Siemens Networks
Table of Contents:
1.0 EXECUTIVE SUMMARY 5
2.0 INTRODUCTION 8
3.0 TYPES OF SERVICES PROVIDED BY THE TELECOM VENDOR 12
3.1 TECHNICAL SERVICES 13
3.2 PROFESSIONAL SERVICES 13
3.3 MANAGED SERVICES 13
4.0 AN OVERVIEW ON MANAGED SERVICE 14
4.1 MANAGED SERVICE PROVIDER (MSP) 14
4.2 REASONS FOR SHIFTING SOLUTION PROVIDERS TO MANAGED SERVICES MODELS 14
4.3 BENEFITS OF PROVIDING MANAGED SERVICE 15
4.4 BECOMING A MANAGED SERVICE PROVIDER 16
4.5 THE CORE DELIVERABLES OF A BASIC MANAGED SERVICES OFFERING 17
4.6 WHAT SHOULD BE INCLUDED IN A MANAGED SERVICES AGREEMENT 18
4.7 HOW TO PRICE MANAGED SERVICE PROVIDER (MSP) OFFERINGS 20
4.7.1 POPULAR PRICING MODEL 22
5.0 AN OVERVIEW FOR TELECOM SERVICE PROVIDERS 24
5.1 CHANGING TELECOMMUNICATIONS MARKETPLACE 24
5.2 MANAGED SERVICES BUSINESS MODELS 26
5.2.1 MANAGED SERVICES BUSINESS MODEL OPTIONS 27
5.3 BUILDING BUSINESS 30
5.4 MANAGED SERVICES DEMYSTIFIED - HOW TO BE BENEFITED 31
6.0 CURRENT TREND IN THE TELCO SECTOR -MANAGED SERVICES AND CLOUD COMPUTING 33
6.1 TELCOS CONTINUE TO RECOGNIZE THE NEED TO OFFER MANAGED SERVICES 33
6.2 TELECOM OUTSOURCING, MANAGED SERVICES A $76 BILLION OPPORTUNITY BY 2016 34
6.3 TELCOS ON TRACK TO SPEND $75 BILLION PER YEAR ON OUTSOURCED SERVICES BY 2016 36
6.4 MANAGED SERVICES REVENUE TO SURPASS INFRASTRUCTURE SALES FOR MAJOR TELECOM VENDORS, NEW REPORT FINDS 37
6.5 SHALL VENDORS CONTINUE TO PROVIDE MANAGED SERVICE 39
6.6 ALCATEL-LUCENT INVESTING $2.1 BILLION IN TO FUND RESTRUCTURING PROGRAM 40
6.7 ISSUES AND KEY CONCERNS FOR MANAGED SERVICES 40
6.8 CLOUD COMPUTING 42
7.0 THE COMPETITIVE PICTURE FOR MANAGED SERVICE 44
7.1 MANAGED SERVICE MARKET 44
7.1.1 ALCATEL-LUCENT 44
7.1.2 AMDOCS LTD. 46
7.1.3 ARICENT INC. 47
7.1.4 ATOS ORIGIN S.A 48
7.1.5 BYTEMOBILE INC. 50
7.1.6 CISCO SYSTEMS INC. 50
7.1.7 ERICSSON 51
7.1.8 HUAWEI TECHNOLOGIES CO. LTD 52
7.1.9 INFOSYS 53
7.1.10 NEUSTAR 55
7.1.11 NOKIA SIEMENS NETWORKS 56
7.1.12 SYNIVERSE 57
7.1.13 TNS 58
8.0 MANAGED SERVICE PROVIDER PLATFORM 59
8.1 EASE TO TRANSITION EXISTING CUSTOMERS TO MANAGED SERVICES 59
8.2 HOW CAN MANAGED SERVICES INCREASE SOLUTIONS AND SERVICES SALES 59
8.3 HOW MANAGED SERVICES CAN BE MARKETED 60
9.0 NEXT-GENERATION MANAGED SERVICES: THE KEY TO BUSINESS TRANSFORMATION 63
9.1 WHY BUSINESS TRANSFORMATION IS NECESSARY 63
9.1.1 THE AVAILABILITY OF AFFORDABLE BROADBAND 64
9.1.2 INCREASED DEMAND FOR THE HIGH-QUALITY, CONVERGED MULTIMEDIA SERVICES ENABLED BY UBIQUITOUS CONNECTIVITY 64
9.1.3 RELATIONSHIP BETWEEN COSTS AND REVENUES 64
9.2 KEY ELEMENTS OF NEXT-GENERATION MANAGED SERVICES 66
9.2.1 BUILD/OPERATE/MANAGE (BOM) FOR MOBILITY 67
9.2.2 MANAGED INFRASTRUCTURE 68
9.2.3 MANAGED END-TO-END SERVICES OPERATIONS 68
9.2.4 FULL OUTSOURCING 68
10.0 SELLING MANAGED SERVICES TO CLIENTS 70
10.1 UTILIZE EXPERT STATUS 70
10.2 MANAGED SERVICES GENERATES PREDICTABLE REVENUE 71
11.0 CHOOSING RIGHT MANAGED SERVICES PROVIDER 72
12.0 CONCLUSIONS AND RECOMMENDATIONS 76
List of Graphs
Figure 1: Service Delivery Platform 11
Figure 2: Network Complexity and Resource Allocation 26
Figure 3: Hosted Applications 29
Figure 4: Managed Services structured from a scope and reward perspective 32
Figure 5: Managed Service Global Market by 2016 35
Figure 6: Market dominated by four major players 35
Figure 7: Service Providers to pay network equipment vendors $75B per year 36
Figure 8: Positioning of Outsourcing/Managed Services Vendor 44
Figure 9: Aricent's Managed Network Service 48
Figure 10: Service provider challenges 63
Figure 11: Managed Services Solutions are moving from network-centric to service-centric 67
Figure 12: Managed Services Value Delivered 69
Figure 13: A well-defined outsourcing model 73
Figure 14: Outsourcing Model Governance Process 74
List of Tables
Table 1: Types of services provided 12
Contact Clare: [email protected]
US:(339) 368 6001
Intl:+1 339 368 6001
Donna Yasay, President of HomeGrid Forum, today discussed with a panel of technology peers how certification programs are at the forefront of interoperability, and the answer for vendors looking to keep up with today's growing industry for smart home innovation. "To ensure multi-vendor interoperability, accredited industry certification programs should be used for every product to provide credibility and quality assurance for retail and carrier based customers looking to add ever increasing num...
Oct. 27, 2016 04:00 AM EDT Reads: 753
“Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CloudBerry Backup is a leading cross-platform cloud backup and disaster recovery solution integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure and Google Cloud Platform.
Oct. 27, 2016 03:45 AM EDT Reads: 1,506
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, will discuss how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team a...
Oct. 27, 2016 03:45 AM EDT Reads: 721
In the next forty months – just over three years – businesses will undergo extraordinary changes. The exponential growth of digitization and machine learning will see a step function change in how businesses create value, satisfy customers, and outperform their competition. In the next forty months companies will take the actions that will see them get to the next level of the game called Capitalism. Or they won’t – game over. The winners of today and tomorrow think differently, follow different...
Oct. 27, 2016 03:45 AM EDT Reads: 1,110
The security needs of IoT environments require a strong, proven approach to maintain security, trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vic...
Oct. 27, 2016 03:30 AM EDT Reads: 3,830
What are the successful IoT innovations from emerging markets? What are the unique challenges and opportunities from these markets? How did the constraints in connectivity among others lead to groundbreaking insights? In her session at @ThingsExpo, Carmen Feliciano, a Principal at AMDG, will answer all these questions and share how you can apply IoT best practices and frameworks from the emerging markets to your own business.
Oct. 27, 2016 03:00 AM EDT Reads: 2,690
Big Data has been changing the world. IoT fuels the further transformation recently. How are Big Data and IoT related? In his session at @BigDataExpo, Tony Shan, a renowned visionary and thought leader, will explore the interplay of Big Data and IoT. He will anatomize Big Data and IoT separately in terms of what, which, why, where, when, who, how and how much. He will then analyze the relationship between IoT and Big Data, specifically the drilldown of how the 4Vs of Big Data (Volume, Variety,...
Oct. 27, 2016 02:45 AM EDT Reads: 1,591
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
Oct. 27, 2016 02:15 AM EDT Reads: 1,127
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Oct. 27, 2016 02:00 AM EDT Reads: 4,257
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
Oct. 27, 2016 02:00 AM EDT Reads: 3,964
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
Oct. 27, 2016 01:45 AM EDT Reads: 2,145
A completely new computing platform is on the horizon. They’re called Microservers by some, ARM Servers by others, and sometimes even ARM-based Servers. No matter what you call them, Microservers will have a huge impact on the data center and on server computing in general. Although few people are familiar with Microservers today, their impact will be felt very soon. This is a new category of computing platform that is available today and is predicted to have triple-digit growth rates for some ...
Oct. 27, 2016 01:00 AM EDT Reads: 34,302
Almost everyone sees the potential of Internet of Things but how can businesses truly unlock that potential. The key will be in the ability to discover business insight in the midst of an ocean of Big Data generated from billions of embedded devices via Systems of Discover. Businesses will also need to ensure that they can sustain that insight by leveraging the cloud for global reach, scale and elasticity.
Oct. 27, 2016 12:00 AM EDT Reads: 11,133
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining sensor...
Oct. 27, 2016 12:00 AM EDT Reads: 1,121
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
Oct. 26, 2016 11:30 PM EDT Reads: 9,760
Most people haven’t heard the word, “gamification,” even though they probably, and perhaps unwittingly, participate in it every day. Gamification is “the process of adding games or game-like elements to something (as a task) so as to encourage participation.” Further, gamification is about bringing game mechanics – rules, constructs, processes, and methods – into the real world in an effort to engage people. In his session at @ThingsExpo, Robert Endo, owner and engagement manager of Intrepid D...
Oct. 26, 2016 11:00 PM EDT Reads: 9,916
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Oct. 26, 2016 11:00 PM EDT Reads: 3,926
Established in 1998, Calsoft is a leading software product engineering Services Company specializing in Storage, Networking, Virtualization and Cloud business verticals. Calsoft provides End-to-End Product Development, Quality Assurance Sustenance, Solution Engineering and Professional Services expertise to assist customers in achieving their product development and business goals. The company's deep domain knowledge of Storage, Virtualization, Networking and Cloud verticals helps in delivering ...
Oct. 26, 2016 09:45 PM EDT Reads: 1,142
SYS-CON Events announced today that CDS Global Cloud, an Infrastructure as a Service provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CDS Global Cloud is an IaaS (Infrastructure as a Service) provider specializing in solutions for e-commerce, internet gaming, online education and other internet applications. With a growing number of data centers and network points around the world, ...
Oct. 26, 2016 09:45 PM EDT Reads: 3,671
SYS-CON Events announced today that Transparent Cloud Computing (T-Cloud) Consortium will exhibit at the 19th International Cloud Expo®, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The Transparent Cloud Computing Consortium (T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data proces...
Oct. 26, 2016 08:15 PM EDT Reads: 1,482