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Winners of ATLANTIC-ACM Customer Choice Awards Announced Today at Metro Connect USA 2013

Nominations and awards recognize outstanding metro carrier performance in key wholesale customer verticals

BOSTON, Feb. 20, 2013 /PRNewswire/ -- ATLANTIC-ACM announced today the winners of its Customer Choice Awards, which were delivered by ATLANTIC-ACM president Fedor Smith today at Metro Connect USA 2013 in Miami, Fla.  The awards are based on surveys for ATLANTIC-ACM's 2012 Metro Carrier Report Card, which included more than 1,600 individual ratings of carriers by their wholesale customers.  To be nominated for an award, a carrier had to have been rated among the top four performing carriers in three key verticals - wireline, wireless and emerging customers.  Global Capacity sponsored the awards luncheon.

Nominees and winners were as follows:

Customer Choice Awards for Operational Excellence

Serving Wireline Customers

Fibertech, Level 3, tw telecom and Zayo were nominated for operational excellence, a measurement of customer satisfaction in brand, sales representatives, provisioning, network performance, billing and customer service, as rated by their wireline customers. 

Winner: Fibertech

Serving Wireless Customers

Cox, Level 3, Verizon and Zayo were nominated for operational excellence in servicing wireless customers, a measurement of customer satisfaction in brand, sales representatives, provisioning, network performance, billing and customer service, as rated by their wireless customers.

Winner: Cox

Serving Emerging Customers

Level 3, Verizon, XO and Zayo were nominated for operational excellence a measurement of customer satisfaction in brand, sales representatives, provisioning, network performance, billing and customer service as rated by their customers in emerging customer verticals, including content, cable, ISP and systems integrators.

Winner: Zayo

Customer Choice Awards for Metro Data Services

Serving Wireline Customers

Fibertech, Level 3, Sidera and XO were nominated for metro data services excellence, a measurement of customer satisfaction with the quality and price competitiveness of data products purchased by wireline customers.

Winner: Fibertech

Serving Wireless Customers

CenturyLink, Cox, Level 3 and Verizon were nominated for metro data services excellence, a measurement of customer satisfaction in with the quality and price competitiveness of data products purchased by wireless customers.

Winner: Verizon

Serving Emerging Customers

CenturyLink, Level 3 XO and Zayo were nominated for metro data services excellence in servicing emerging customers, a measurement of customer satisfaction with the quality and price competitiveness of data  products purchased by customers in emerging customer verticals, including content, cable, ISP and systems integrators.

Winner: XO

Customer Choice Awards for Overall Metro Carrier Excellence

Midsized and Under Carriers

Cox, Fibertech, FPL FiberNet and Sidera were nominated for best overall carrier performance among midsized and under carriers. 

Winner:  Fibertech

Large Carriers

AT&T, CenturyLink, Level 3 and Verizon were nominated for best overall carrier performance among large carriers. 

Winner: Level 3

About ATLANTIC-ACM

Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services for the telecommunications and information industries. In addition to producing the industry's principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry and long-term planning. For more information, visit ATLANTIC-ACM's website at www.atlantic-acm.com

Contact:
Members of the press may contact Douglas J. Barnett, senior analyst covering the metro space, at +1 617 720 3700.

SOURCE ATLANTIC-ACM

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