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Fortune Personnel Consultants of Lexington Upgrades to Whaleback Managed Services for Cutting Edge Unified Communications

Executive Search Firm Replaces Global Telecom Solution With Whaleback for Improved Service Quality, Reliability, Flexibility and Functionality at Lower Cost

PORTSMOUTH, NH -- (Marketwire) -- 02/04/13 -- Whaleback Managed Services, the leader in managed unified communications services, today announced that Fortune Personnel Consultants of Lexington, a Massachusetts-based executive search firm focused on the pharmaceutical, biotechnology and medical device industries, has upgraded its business communications by replacing its global telecommunications solution with Whaleback's CrystalBlue Cloud-based Managed Unified Communications Services. The move to Whaleback has resulted in improved service quality, reliability, flexibility and functionality at a lower cost.

"The difference between our old system and Whaleback's was like driving a horse and buggy compared to a car. Whaleback provides me with the tools that make it easy for me to do my job with competence," said David Mitchell, President of Fortune Personnel Consultants of Lexington. "I have never seen a system better than Whaleback, and the best part is I don't worry about the phones anymore."

Fortune Personnel Consultants of Lexington had become tired of what they were spending on copper lines from their telecommunications provider, and found they didn't meet their needs. The lines weren't easy to configure or change, and the system was unwieldy. There were often service issues and they were addressed slowly. Fortune Personnel Consultants of Lexington would lose phone service for a couple of days at a time.

"In our business, the number of phone calls you make is critical to success. We decided we'd rather be on the cutting edge of communications, and with Whaleback we have found that," said Mitchell. "Whaleback's technical support is awesome. They see a problem before it occurs, and are on top of fixing it like a dog on a bone. Most of the time I'm not even aware there is a problem."

Whaleback also enabled Fortune Personnel Consultants of Lexington to:

  • Save Money - Monthly costs are at least a third cheaper
  • Use Advanced Calling Features - such as Desktop Fax and Fax to Email, Dial from Computer, Phone Number Portability & Call Forward -- to work outside the office
  • Experience High Definition Call Quality - with Polycom HD phones
  • Track Calls - Whaleback's CrystalBlue Call View productivity management tool enables views of call details to quickly optimize business performance

About Whaleback's CrystalBlue Cloud-based Managed Unified Communications Services
CrystalBlue Cloud-based Managed Unified Communications Services
gives customers a feature-rich, high quality, enterprise-wide communications system without the expense or headache of installing and managing an on-premise PBX. Its features can be accessed anywhere, anytime from the Internet, mobile network or public telecommunications network. CrystalBlue integrates business-class telephony features, high-definition voice, network services, IP desk phones, messaging, collaboration, mobility, service guarantees, and redundancy with the simplicity of a cloud-based service and the quality and reliability of a robust enterprise system.

Benefits include:


  • Use and pay for only what you need, when you need it
  • Access to highly trained support professionals
  • Guaranteed full end-to-end support
  • Centralized proactive monitoring and management
  • Remote problem identification and resolution
  • Business continuity planning and coordination
  • Future-proof to easily add new applications and services

About Fortune Personnel Consultants of Lexington
Fortune Personnel Consultants of Lexington
is a Massachusetts-based executive search firm focused on the pharmaceutical, biotechnology and medical device industries. Fortune Personnel Consultants of Lexington is part of the Fortune Personnel Consultants (FPC) national executive search firm comprising 70 independently owned and operated offices serving more than 40 industries and 40 disciplines. Since 1959, FPC recruiters have been committed to bringing together the right individual with the right opportunity. FPC conducts research to provide the most current advice and information to job candidates and client companies. For information about FPC, call 800-886-7839.

About Whaleback Managed Services
Whaleback Managed Services is a leading provider of cloud-based managed unified communications services for small and medium enterprises. Whaleback's end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback's optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Managed Services visit www.whalebacksystems.com.

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