|By RealWire News Distribution||
|January 22, 2013 09:11 PM EST||
Company to Showcase Workforce Optimization and Certified Alcatel-Lucent Communications Recording Solutions
Hoesbach/Germany, January 22, 2013 - ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will be participating as a gold sponsor at Alcatel-Lucent's Executive Partner Days at the Marriott Rome Park Hotel in Rome, Italy on January 28-29, 2013. It will be demonstrating workforce optimization (WFO) and its integrated communications and VoIP recording solutions for Alcatel Lucent's products.
Executive Partner Days consists of two-to-three day regional events in three prestigious locations for C-level management of Alcatel-Lucent Enterprise's largest business partners. At the Rome event, ASC will demonstrate the power of workforce optimization, its VoIP recording solution for Alcatel-Lucent and its communications recording system for the OmniPCX Enterprise. WFO supports the collection of communications-centric data by integrating it with functions such as speech analytics, eLearning, workforce management and quality management.
Marco Mueller, COO of ASC, said, "Workforce optimization helps you understand where and how to improve organizational performance on an enterprise-wide basis in a sustainable manner. The Executive Partner Days represents a singular opportunity for us to showcase this new capability as well as our certified, interoperable recording solutions for Alcatel-Lucent."
Marco Mueller listed some of the unique features of ASC's Alcatel-Lucent solutions. ASC's VoIP recording system, EVOip for Alcatel-Lucent's IP DR-link, works without any proprietary hardware, supports encrypted calls, allows active and passive recording, and handles up to 280 concurrent channels per server.
The company's certified solution for the OmniPCX Enterprise is compatible with the Alcatel-Lucent DR (dedicated recording) link, a secure interface to support voice recording. It also offers increased capacity through a dynamic recording mode to activate channels only when needed, thus saving on hardware and ownership costs. ASC's solution is ideal for liability recording for public-safety organizations, financial institutions and contact centers.
ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC's solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations.
ASC´s software solutions are used in contact centers to continuously measure and improve the quality of customer contacts. Data from all communication levels in contact centers are collected, brought together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls and screen activities, INSPIRATIONpro reveals improvement potentials in contact center operations including processes, marketing, sales activities, time of reaction and problem analysis.
ASC subsidiaries and sales offices in France, Germany, Japan, Singapore, Switzerland, United Arab Emirates, Great Britain and the United States as well as certified, powerful distribution partners realize ambitious customer projects all over the world. An export quota of more than 50 percent, together with its worldwide service network, makes ASC a powerful global player.
For more information, contact:
ASC telecom AG • Seibelstrasse 2 - 4 • 63768 Hoesbach • Germany
Contact: Katrin Henkel, PR & Communications
Phone: +49 6021 5001-264
Fax: +49 6021 5001-310
E-mail: [email protected]
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