|By Dana Gardner||
|January 10, 2013 10:00 AM EST||
Welcome to the latest edition of the HP Discover Performance Podcast Series. Our next discussion examines how a major telecommunications provider is tackling security, managing the details and the strategy simultaneously, and extending that value onto their many types of customers.
Here to explore these and other enterprise IT security issues, we're joined by our co-host for this sponsored podcast, Raf Los, who is the Chief Security Evangelist at HP Software.
And we also welcome our special guest, George Turrentine, Senior IT Manager at a large telecoms company, with a focus on IT Security and Compliance. George started out as a network architect and transitioned to a security architect and over the past 12 years, George has focused on application security, studying vulnerabilities in web applications using dynamic analysis, and more recently, using static analysis. George holds certifications in CISSP, CISM, and CRISC.
The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. [Disclosure: HP is a sponsor of BriefingsDirect podcasts.]
Here are some excerpts:
Gardner: George, many of the organizations that I'm familiar with are very focused on security, sometimes at a laser level. They're very focused on tactics, on individual technologies and products, and looking at specific types of vulnerabilities. But I sense that, sometimes, they might be missing the strategy, the whole greater than the sum of the parts, and that there is lack of integration in some of these aspects, of how to approach security.
I wonder if that’s what you are seeing it, and if that’s an important aspect to keeping a large telecommunications organization robust, when it comes to a security posture.
Turrentine: We definitely are at the time and place where attacks against organizations have changed. It used to be that you would have a very focused attack against an organization by a single individual or a couple of individuals. It would be a brute-force type attack. In this case, we're seeing more and more that applications and infrastructure are being attacked, not brute force, but more subtly.
The fact that somebody that is trying to effect an advanced persistent threat (APT) against a company, means they're not looking to set off any alarms within the organization. They're trying to stay below the radar and stay focused on doing a little bit at a time and breaking it up over a long period of time, so that people don’t necessarily see what’s going on.
Gardner: Raf, how does that jibe with what you are seeing? Is there a new type of awareness that is, as George points out, subtle?
Los: Subtlety is the thing. Nobody wants to be a bull-in-a-china-shop hacker. The reward may be high, but the risk of getting caught and getting busted is also high. The notion that somebody is going to break in and deface your website is childish at best today. As somebody once put it to me, the good hackers are the ones you catch months later; the great ones, you'll never see.
That’s what we're worried about, right. Whatever buzzwords we throw around and use, the reality is that attacks are evolving, attackers are evolving, and they are evolving faster than we are and than we have defenses for.
As I've said before, it’s like being out in a dark field chasing fireflies. We tend to be chasing the shiny, blinky thing of the day, rather than doing pragmatic security that is relevant to the company or the organization that you're supporting.
Gardner: One of the things I've seen is that there is a different organization, even a different culture, in managing network security, as opposed to, say, application security, and that often, they're not collaborating as closely as they might. And that offers some cracks between their different defenses.
George, it strikes me that in the telecommunications arena, the service providers are at an advantage, where they've got a strong network history and understanding and they're beginning to extend more applications and services onto that network. Is there something to be said that you're ahead of the curve on this bridging of the cultural divide between network and application?
Turrentine: It used to be that we focused a whole lot on the attack and the perimeter and trying to make sure that nobody got through the crunchy exterior. The problem is that, in the modern network scenario, when you're hosting applications, etc., you've already opened the door for the event to take place, because you've had to open up pathways for users to get into your network, to get to your servers, and to be able to do business with you. So you've opened up these holes.
Unfortunately, a hole that's opened is an avenue of an attack. So the application now has become the primary barrier for protecting data. A lot of folks haven't necessarily made that transition yet to understanding that application security actually is your front row of attack and defense within an organization.
It means that you have to now move into an area where applications not only can defend themselves, but are also free from vulnerabilities or coding flaws that can easily allow somebody to grab data that they shouldn't have access to.
Gardner: Raf, it sounds as if, for some period of time, the applications folks may have had a little bit of an easy go at it, because the applications were inside a firewall. The network was going to be protected, therefore I didn't have to think about it. Now, as George is pointing out, the applications are exposed. I guess we need to change the way we think about application development and lifecycle.
Los: Dana, having spent some time in extremely large enterprise, starting in like 2001, for a number of years, I can't tell you the amount of times applications’ owners would come back and say, "I don't feel I need to fix this. This isn’t really a big risk, because the application is inside the firewall.”
Even going back that far, though, that was still a cop-out, because at that time, the perimeter was continuing to erode. Today, it's just all about gone. That’s the reality.
So this erosion of perimeter, combined with the fact that nothing is really internal anymore, makes this all difficult. As George already said, applications need not just to be free of bugs, but actually be built to defend themselves in cases where we put them out into an uncertain environment. And we'll call the Internet uncertain on a good day and extremely hostile on every other day.
Turrentine: Not only that, but now developers are developing applications to make them feature rich, because consumers want feature-rich applications. The problem is that those same developers aren't educated and trained in how to produce secure code.
The other thing is that too many organizations have a tendency to look at that big event with a possibility of it taking place. Yet hackers aren’t looking for the big event. They're actually looking for the small backdoor that they can quietly come in and then leverage that access. They leverage the trust between applications and servers within the infrastructure to promote themselves to other boxes and other locations and get to the data.
We used to take for granted that it was protected by the perimeter. But now it isn’t, because you have these little applications that most security departments ignore. They don’t test them. They don’t necessarily go through and make sure that they're secure or that they're even tested with either dynamic or static analysis, and you are putting them out there because they are "low risk."
Gardner: Let’s chunk this out a little bit. On one side, we have applications that have been written over any number of years, or even decades, and we need to consider the risks of exposing them, knowing that they're going to get exposed. So is that a developer’s job? How do we make those older apps either sunsetted or low risk in terms of being exposed?
And on the other side, we've got new applications that we need to develop in a different way, with security instantiated into the requirements right from the get-go. How do you guys parse either side of that equation? What should people be considering as they approach these issues?
Turrentine: I'm going to go back to the fact that even though you may put security requirements in at the beginning, in the requirements phase of the SDLC, the fact is that many developers are going to take the low path and the easiest way to get to what is required and not necessarily understand how to get it more secure.
This is where the education system right now has let us down. I started off programming 30 years ago. Back then, there was a very finite area of memory that you could write an application into. You had to write overlays. You had to make sure that you moved data in and out of memory and took care of everything, so that the application could actually run in the space provided. Nowadays, we have bloat. We have RAM bloat. We have systems with 16 to 64 gigabytes of RAM.
Los: Just to run the operating system.
We've gotten careless
Turrentine: Just to run the operating system. And we've gotten careless. We've gotten to where we really don’t care. We don’t have to move things in and out of memory, so we leave it in memory. We do all these other different things, and we put all these features and functionality in there.
The schools, when they used to teach you how to write in very small areas, taught how to optimize the code, how to fix the code, and in many ways, efficiency and optimization gave you security.
Nowadays, we have bloatware. Our developers are going to college, they are being trained, and all they're learning is how to add features and functionality. The grand total of training they get in security is usually a one hour lecture.
You've got people like Joe Jarzombek at the Department of Homeland Security (DHS), with a Software Assurance Forum that he has put together. They're trying to get security back into the colleges, so that we can teach developers that are coming up how to develop secure code. If we can actually train them properly and look at the mindset, methodologies, and the architecture to produce secure code, then we would get secure applications and we would have secure data.
Gardner: That’s certainly a good message for the education of newer developers. How about building more of the security architect role into the scrum, into the team that’s in development? Is that another cultural shift that seems to make sense?
Turrentine: Part of it also is the fact that application security architects, who I view differently than a more global security architect, tend to have a myopic view. They're limited, in many cases, by their education and their knowledge, which we all are.
Face it. We all have those same things. Part of the training that needs to be provided to folks is to think outside the box. If all you're doing is defining the requirements for an application based upon the current knowledge of security of the day, and not trying to think outside the box, then you're already obsolescent, and that's imposed upon that application when it’s actually put into production.
Project into the future
You have to start thinking further of the evolution that’s going on in the way of the attacks, see where it’s going, and then project two years or three years in the future to be able to truly architect what needs to be there for today’s application, before the release.
Gardner: What about legacy applications? We've seen a lot of modernization. We're able to move to newer platforms using virtualization, cutting the total cost when it comes to the support and the platform. Older applications, in many cases, are here to stay for quite a few number of years longer. What do we need to think about, when security is the issue of these apps getting more exposure?
Turrentine: One of the things is that if you have a legacy app, one of the areas that they always try to update, if they're going to update it at all, is to write some sort of application programming interface (API) for it. Then, you just opened the door, because once you have an API interface, if the underlying legacy application hasn’t been securely built, you've just invited everybody to come steal your data.
So in many ways, legacy applications need to be evaluated and protected, either by wrapper application or something else that actually will protect the data and the application that has to run and provide access to it, but not necessarily expose it.
I know over the years everybody has said that we need to be putting out more and more web application firewalls (WAFs). I have always viewed a WAF as nothing more than a band aid, and yet a lot of companies will put a WAF out there and think that after 30 days, they've written the rules, they're done, and they're now secure.
A WAF, unless it is tested and updated on a daily basis, is worthless.
Los: That’s the trick. You just hit a sore spot for me, because I ran into that in a previous life and it stunk really bad. We had a mainframe app that had ported along the way that the enterprise could not live without. They put a web interface on it to make it remotely accessible. If that doesn’t make you want to run your head through a wall, I don’t know what will.
On top of that, I complained loud enough and showed them that I could manipulate everything I wanted to. SQL injection was a brand-new thing in 2004 or something, and it wasn’t. They were like, fine, "WAF, let’s do WAF." I said, "Let me just make sure that we're going to do this while we go fix the problem." No, no, we could either fix the problem or put the WAF in. Remember that’s what the payment card industry (PCI) said back then.
Tactics and strategy
Gardner: So let's get back to this issue of tactics and strategy. Should there be someone who is looking at both of these sides of the equation, the web apps, the legacy, vulnerabilities that are coming increasingly to the floor, as well as looking at that new development? How do we approach this problem?
Turrentine: One of the ways that you approach it is that security should not be an organization unto itself. Security has to have some prophets and some evangelists -- we are getting into religion here -- who go out throughout the organization, train people, get them to think about how security should be, and then provide information back and forth and an interchange between them.
That’s one of the things that I've set up in a couple of different organizations, what I would call a security focal point. They weren’t people in my group. They were people within the organizations that I was to provide services to, or evaluations of.
They would be the ones that I would train and work with to make sure that they were the eyes and ears within the organizations, and I'd then provide them information on how to resolve issues and empower them to be the primary person that would interface with the development teams, application teams, whatever.
If they ran into a problem, they had the opportunity to come back, ask questions, and get educated in a different area. That sort of militia is what we need within organizations.
I've not seen a single security organization that could actually get the headcount they need. Yet this way, you're not paying for headcount, which is getting people dotted lined to you, or that is working with you and relying on you. You end up having people who will be able to take the message where you can’t necessarily take it on your own.
Gardner: Raf, in other podcasts that we've done recently we talked about culture, and now we're talking organization. How do we adjust our organization inside of companies, so that security becomes a horizontal factor, rather than group oversight? I think that’s what George was getting at. Is that it becomes inculcated in the organization.
Los: Yeah. I had a brilliant CISO I worked under a number of years back, a gentleman by a name of Dan Conroy. Some of you guys know him. His strategy was to split the security organization essentially uneven, not even close to down the middle, but unevenly into a strategy, governance, and operations.
Strategy and governance became the team that decided what was right, and we were the architects. We were the folks who decided what was the right thing to do, roughly, conceptually how to do it, and who should do it. Then, we made sure that we did regular audits and performed governance activities around it's being done.
Then, the operational part of security was moved back into the technology unit. So the network team had a security component to it, the desktop team had a security component to it, and the server team had security components, but they were all dotted line employees back to the CISO.
Up to date
They didn’t have direct lines of reporting, but they came to our meetings and reported on things that were going on. They reported on issues that were haunting them. They asked for advice. And we made sure that we were up to date on what they were doing. They brought us information, it was bidirectional, and it worked great.
If you're going to try to build a security organization that scales to today’s pace of business, that's the only way to do it, because for everything else, you're going to have to ask for $10 million in budget and 2,000 new headcounts, and none of those is going to be possible.
Gardner: Moving to looking at the future, we talked about some of the chunks with legacy and with new applications. What about some of the requirements for mobile in cloud?
As organizations are being asked to go with hybrid services delivery, even more opportunity for exposure, more exposure both to cloud, but also to a mobile edge, what can we be advising people to consider, both organizationally as well as tactically for these sorts of threats or these sorts of challenges?
Turrentine: Any time you move data outside the organization that owns it, you're running into problems, whether it’s bring your own device (BYOD), or whether it’s cloud, that is a public offering. Private cloud is internal. It's just another way of munging virtualization and calling it something new.
But when you start handling data outside your organization, you need to be able to care for it in a proper way. With mobile, a lot of the current interface IDEs and SDKs, etc., try to handle everything as one size fits all. We need to be sending a message back to the owners of those SDKs that you need to be able to provide secure and protected areas within the device for specific data, so that it can either be encrypted or it can be processed in a different way, hashed, whatever it is.
Then, you also need to be able to properly and cleanly delete it or remove it should something try and attack it or remove it without going through the normal channel called the application.
I don’t think anybody has a handle on that one yet, but I think that, as we can start working with the organizations and with the owners of the IDEs, we can get to the point where we can have a more secure evolution of mobile OS and be able to protect the data.
Gardner: I am afraid we will have to leave it there. With that, I would like to thank our co-host, Rafal Los, Chief Security Evangelist at HP Software. And I'd also like to thank our supporter for this series, HP Software, and remind our audience to carry on the dialogue with Raf through his personal blog, Following the White Rabbit, as well as through the Discover Performance Group on LinkedIn.
I'd also like to extend a huge thank you to our special guest, George Turrentine, the Senior Manager at a large telecoms company.
You can also gain more insights and information on the best of IT performance management at http://www.hp.com/go/discoverperformance. And you can always access this and other episodes in our HP Discover Performance Podcast Series on iTunes under BriefingsDirect.
You may also be interested in:
- Insurance Leader AIG Drives Business Transformation and IT Service Performance Through Center of Excellence Model
- HP Discover Performance Podcast: McKesson Redirects IT to Become a Services Provider That Delivers Fuller Business Solutions
- Investing Well in IT With Emphasis on KPIs Separates Business Leaders from Business Laggards, Survey Results Show
- Expert Chat with HP on How Better Understanding Security Makes it an Enabler, Rather than Inhibitor, of Cloud Adoption
- Expert Chat with HP on How IT Can Enable Cloud While Maintaining Control and Governance
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Aug. 2, 2015 05:45 PM EDT Reads: 514
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducted a live demonstration of how quickly application development can happen when the need to comply wit...
Aug. 2, 2015 11:15 AM EDT Reads: 357
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
Aug. 1, 2015 10:00 AM EDT Reads: 340
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Architect for the Internet of Things and Intelligent Systems, described how to revolutionize your archit...
Jul. 30, 2015 07:30 PM EDT Reads: 1,422
MuleSoft has announced the findings of its 2015 Connectivity Benchmark Report on the adoption and business impact of APIs. The findings suggest traditional businesses are quickly evolving into "composable enterprises" built out of hundreds of connected software services, applications and devices. Most are embracing the Internet of Things (IoT) and microservices technologies like Docker. A majority are integrating wearables, like smart watches, and more than half plan to generate revenue with APIs within the next year.
Jul. 30, 2015 02:30 PM EDT Reads: 143
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, d...
Jul. 30, 2015 12:00 PM EDT Reads: 2,083
In his keynote at 16th Cloud Expo, Rodney Rogers, CEO of Virtustream, discussed the evolution of the company from inception to its recent acquisition by EMC – including personal insights, lessons learned (and some WTF moments) along the way. Learn how Virtustream’s unique approach of combining the economics and elasticity of the consumer cloud model with proper performance, application automation and security into a platform became a breakout success with enterprise customers and a natural fit for the EMC Federation.
Jul. 30, 2015 09:00 AM EDT Reads: 2,174
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of profound change in the industry.
Jul. 29, 2015 03:00 PM EDT Reads: 1,299
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect their organization.
Jul. 29, 2015 02:00 PM EDT Reads: 1,207
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world and it starts with business models and monetization strategies.
Jul. 28, 2015 04:30 PM EDT Reads: 1,776
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, discussed IoE and the enormous opportunities it provides to public and private firms alike. She will share what businesses must do to thrive in the IoE economy, citing examples from several industry sectors.
Jul. 28, 2015 11:00 AM EDT Reads: 2,049
There will be 150 billion connected devices by 2020. New digital businesses have already disrupted value chains across every industry. APIs are at the center of the digital business. You need to understand what assets you have that can be exposed digitally, what their digital value chain is, and how to create an effective business model around that value chain to compete in this economy. No enterprise can be complacent and not engage in the digital economy. Learn how to be the disruptor and not the disruptee.
Jul. 27, 2015 10:00 AM EDT Reads: 2,046
Akana has released Envision, an enhanced API analytics platform that helps enterprises mine critical insights across their digital eco-systems, understand their customers and partners and offer value-added personalized services. “In today’s digital economy, data-driven insights are proving to be a key differentiator for businesses. Understanding the data that is being tunneled through their APIs and how it can be used to optimize their business and operations is of paramount importance,” said Alistair Farquharson, CTO of Akana.
Jul. 27, 2015 09:00 AM EDT Reads: 336
Business as usual for IT is evolving into a "Make or Buy" decision on a service-by-service conversation with input from the LOBs. How does your organization move forward with cloud? In his general session at 16th Cloud Expo, Paul Maravei, Regional Sales Manager, Hybrid Cloud and Managed Services at Cisco, discusses how Cisco and its partners offer a market-leading portfolio and ecosystem of cloud infrastructure and application services that allow you to uniquely and securely combine cloud business applications and services across multiple cloud delivery models.
Jul. 27, 2015 08:00 AM EDT Reads: 1,913
The enterprise market will drive IoT device adoption over the next five years. In his session at @ThingsExpo, John Greenough, an analyst at BI Intelligence, division of Business Insider, analyzed how companies will adopt IoT products and the associated cost of adopting those products. John Greenough is the lead analyst covering the Internet of Things for BI Intelligence- Business Insider’s paid research service. Numerous IoT companies have cited his analysis of the IoT. Prior to joining BI Intelligence, he worked analyzing bank technology for Corporate Insight and The Clearing House Payment...
Jul. 26, 2015 09:00 PM EDT Reads: 1,588
"Optimal Design is a technology integration and product development firm that specializes in connecting devices to the cloud," stated Joe Wascow, Co-Founder & CMO of Optimal Design, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 25, 2015 02:00 PM EDT Reads: 405
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular Information Management® solutions for high-performance data protection, universal availability and simplified management of data on complex storage networks. CommVault's exclusive single-platform architecture gives companies unp...
Jul. 25, 2015 01:00 PM EDT Reads: 1,975
Electric Cloud and Arynga have announced a product integration partnership that will bring Continuous Delivery solutions to the automotive Internet-of-Things (IoT) market. The joint solution will help automotive manufacturers, OEMs and system integrators adopt DevOps automation and Continuous Delivery practices that reduce software build and release cycle times within the complex and specific parameters of embedded and IoT software systems.
Jul. 25, 2015 12:15 PM EDT Reads: 487
"ciqada is a combined platform of hardware modules and server products that lets people take their existing devices or new devices and lets them be accessible over the Internet for their users," noted Geoff Engelstein of ciqada, a division of Mars International, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 25, 2015 12:00 PM EDT Reads: 1,555
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
Jul. 25, 2015 09:00 AM EDT Reads: 1,503