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Twilio to Host Webinar on Building the Next-Generation Service Desk

Fruition Partners, Fermilab and Twilio Discuss How Communications Apps Plug Into ITSM Architecture

SAN FRANCISCO, Jan. 8, 2013 /PRNewswire/ -- Twilio, the leader in cloud-based communications, today announced a follow-up to a Webinar given in December 2012 on how communications APIs are transforming IT service management (ITSM). Registration for the Webinar is open at this link http://ahoy.twilio.com/webinars/itsm2-pr

Adding advanced communications apps to ITSM solutions can make IT organizations more agile, responsive and customer focused. Often, the benefits to an organization can be seen by writing just a few lines of code.

Interested parties can join Fruition Partners CEO Marc Talluto and Twilio on January 10th at 1 PM EST/ 10 AM PST to find out how all the pieces fit together in this architectural overview. Also taking part in the Webinar is Jack Schmidt, a group leader in the computing division of Fermilab. He'll describe how the nation's premier laboratory for research in particle physics uses a communication's API to do on-call escalation.

Register here for the Webinar http://ahoy.twilio.com/webinars/itsm2-pr

About Twilio
Twilio empowers developers to build powerful communication. Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. Twilio takes care of the messy telecom hardware and exposes a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. For more information go to www.twilio.com.

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