|By Marketwired .||
|November 27, 2012 11:00 AM EST||
IRVINE, CA -- (Marketwire) -- 11/27/12 -- Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba) -- www.telecom.toshiba.com, helped the Crow Friedman Group, a professional insurance and liability company, save more than $100,000 annually and improve productivity with Toshiba's Strata® CIX Voice over IP business telephone system. Founded in 1996, Memphis, Tenn.-based Crow Friedman Group's staff has more than 322 years of combined insurance experience representing more than 1,800 professional firms in Tennessee, Alabama and Georgia.
Ruth Hardimon, assistant vice president and operations manager for Crow Friedman, identified the need for a business telephone system that would meet the company's goal of improving customer service. Objectives for the system included:
- Networking of all four locations, delivering centralized applications including voice mail, automated attendant and remote administration;
- Mobility for its sales force with softphones on their laptops and mobile devices;
- Ability to see the status of station extensions across the network for all users, regardless of location;
- Ability for one receptionist to handle incoming calls for all locations, with easy transfer capabilities;
- Unified Communications so users can receive voice messages and faxes in their email boxes;
- Easy routing of calls to the right person with direct-extension dialing; and
- Ability to support hundreds of inbound and outbound calls every week.
Mark Tygesson, a communications consultant based in Memphis, Tenn., recommended Toshiba for its quality, reliability, capabilities and reputation. Tygesson also recommended CommWorld of Memphis, an Authorized Toshiba Dealer since 1996.
Solution: Toshiba's Strata CIX Delivers High Reliability
Installed by CommWorld of Memphis, Crow Friedman's Toshiba business telephone systems support the company's four offices in Memphis and Nashville, Tenn.; Birmingham, Ala.; and Atlanta. The systems consist of:
- Memphis Office: One rack-mounted Strata CIX670 business telephone system with Strata MAS supporting Call Manager and centralized voice mail;
- Birmingham Office: IP desk telephones and SoftIPT® softphones that are connected to the Memphis office's Strata CIX;
- Atlanta Office: Strata CIX200 business telephone system;
- Nashville Office: Strata CIX100 business telephone system;
- Network eManager® for centralized remote management of all systems; and
- All four locations networked together over IP via Toshiba's Strata Net and PRI. Together, there are a total of more than 100 ports. The offices share centralized voice mail and have a mix of IP5000 digital desk telephones, IP desk telephones and SoftIPT softphones. All users have Strata Call Manager for call handling.
Valerie Beaver, vice president of operations and coordinator of CommWorld of Memphis, handled the sale, customer service, and coordinated with Tygesson to ensure that all of Crow Friedman's objectives were met.
Result #1: Dependable Mobility With SoftIPT Softphones
Crow Friedman's sales team can now take their business telephones with them wherever they go in the form of Toshiba's SoftIPT softphones on their laptops or smartphones. Utilizing Internet access, they have all the same features and functionality of their desk telephones while they are on the road, including the ability to make calls, answer calls, transfer calls, access voice mail and hold conference calls.
Result #2: Presence Functionality Improves Internal Efficiency
With Crow Friedman's staff spread between the four locations as well as its road warrior sales team, it was difficult to know who was available for a call. Now with Presence on the Toshiba telephones, it's easy for employees to see who is on the phone or is available for a call. Being able to see the status of an extension at a glance helps improve internal efficiency.
Result #3: Virtually Unbeatable Reliability
A long-time Toshiba business products user, including copiers, Crow Friedman's team knew firsthand that Toshiba delivers virtually unbeatable quality and reliability, so when it was time for a new business telephone system, Toshiba was the first choice. The Strata CIX systems empower Crow Friedman's employees to communicate more effectively with customers, vendors and each other.
Bottom Line: Toshiba Strata CIX Systems Deliver Reliability, Mobility and Improve Internal Efficiency -- and Save $100,000 Annually
Toshiba's Strata CIX telephone systems have met Crow Friedman's communications objectives, including:
- Networking of all four locations, delivering centralized applications including voice mail, automated attendant and remote system administration;
- Mobility for the sales force with softphones on their laptops and mobile devices;
- Presence capabilities for easy viewing of extension status across the network;
- Unified Messaging for improved productivity;
- Reduced costs of $100,000 annually by allowing one receptionist to handle incoming calls for all four locations; and
- The ability to grow and migrate to new communication technologies in the future.
"Together, Toshiba and CommWorld of Memphis delivered on our key objectives of a reliable and affordable business telephone system with mobility, centralized applications, and Presence capabilities. With Toshiba and CommWorld of Memphis, we have a winning combination," said Hardimon.
For an Authorized Toshiba Dealer, visit: www.telecom.toshiba.com
To subscribe to the Toshiba Telecom Blog, visit http://blog.telecom.toshiba.com/.
Follow us on Facebook (ToshibaPhoneSystems), Twitter (toshibaphonesys) and LinkedIn (Toshiba-telecommunication-systems-division).
About Toshiba America Information Systems Inc.
Telecommunication Systems Division
Toshiba America Information Systems Inc. Telecommunication Systems Division is one of the three business units of Toshiba America Information Systems Inc. (TAIS) and offers business communication solutions for SMB enterprises and enterprises with multi-site or regional locations. Toshiba's VIPedge cloud service supports up to 60 users, and the IPedge and Strata CIX systems support from 8 to 1,000 users and offer Voice over IP, voice mail and unified messaging, conferencing and collaboration, unified communications applications, networking, mobility and more. Together with Toshiba's notebooks, tablet PCs, copiers, and surveillance video cameras/recorders, Toshiba's Telecommunication Systems Division helps enterprises maximize business efficiency in communications and mobility. For more information, visit www.Telecom.Toshiba.com. Headquartered in Irvine, Calif., TAIS is an independent operating company owned by Toshiba America Inc., a subsidiary of Toshiba Corporation, a world-leading diversified manufacturer, solutions provider and marketer of advanced electronic and electrical products and systems. Toshiba was founded in 1875 and today operates a global network of more than 550 consolidated companies, with 202,000 employees worldwide and annual sales surpassing 6.1 trillion yen (US$74 billion). Visit Toshiba's Web site at www.toshiba.co.jp/index.htm.
© 2012 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.
Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=2163728
Toshiba PR Contact:
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
Sep. 25, 2016 06:15 PM EDT Reads: 2,385
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Sep. 25, 2016 05:30 PM EDT Reads: 1,535
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Sep. 25, 2016 04:15 PM EDT Reads: 2,550
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
Sep. 25, 2016 03:00 PM EDT Reads: 1,574
The vision of a connected smart home is becoming reality with the application of integrated wireless technologies in devices and appliances. The use of standardized and TCP/IP networked wireless technologies in line-powered and battery operated sensors and controls has led to the adoption of radios in the 2.4GHz band, including Wi-Fi, BT/BLE and 802.15.4 applied ZigBee and Thread. This is driving the need for robust wireless coexistence for multiple radios to ensure throughput performance and th...
Sep. 25, 2016 02:30 PM EDT Reads: 1,509
SYS-CON Events announced today that Pulzze Systems will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Pulzze Systems, Inc. provides infrastructure products for the Internet of Things to enable any connected device and system to carry out matched operations without programming. For more information, visit http://www.pulzzesystems.com.
Sep. 25, 2016 02:15 PM EDT Reads: 1,798
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
Sep. 25, 2016 02:00 PM EDT Reads: 1,514
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Sep. 25, 2016 01:00 PM EDT Reads: 827
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
Sep. 25, 2016 12:45 PM EDT Reads: 2,457
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Sep. 25, 2016 12:15 PM EDT Reads: 3,380
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...
Sep. 25, 2016 12:15 PM EDT Reads: 1,112
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
Sep. 25, 2016 11:45 AM EDT Reads: 1,646
IoT is fundamentally transforming the auto industry, turning the vehicle into a hub for connected services, including safety, infotainment and usage-based insurance. Auto manufacturers – and businesses across all verticals – have built an entire ecosystem around the Connected Car, creating new customer touch points and revenue streams. In his session at @ThingsExpo, Macario Namie, Head of IoT Strategy at Cisco Jasper, will share real-world examples of how IoT transforms the car from a static p...
Sep. 25, 2016 11:30 AM EDT Reads: 1,513
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the protocols that communicate data and the emerging data analy...
Sep. 25, 2016 11:00 AM EDT Reads: 1,571
SYS-CON Events announced today that China Unicom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE F...
Sep. 25, 2016 10:30 AM EDT Reads: 1,700
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
Sep. 25, 2016 10:15 AM EDT Reads: 875
Video experiences should be unique and exciting! But that doesn’t mean you need to patch all the pieces yourself. Users demand rich and engaging experiences and new ways to connect with you. But creating robust video applications at scale can be complicated, time-consuming and expensive. In his session at @ThingsExpo, Zohar Babin, Vice President of Platform, Ecosystem and Community at Kaltura, will discuss how VPaaS enables you to move fast, creating scalable video experiences that reach your...
Sep. 25, 2016 10:00 AM EDT Reads: 936
Big Data has been changing the world. IoT fuels the further transformation recently. How are Big Data and IoT related? In his session at @BigDataExpo, Tony Shan, a renowned visionary and thought leader, will explore the interplay of Big Data and IoT. He will anatomize Big Data and IoT separately in terms of what, which, why, where, when, who, how and how much. He will then analyze the relationship between IoT and Big Data, specifically the drilldown of how the 4Vs of Big Data (Volume, Variety,...
Sep. 25, 2016 10:00 AM EDT Reads: 976
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
Sep. 25, 2016 09:00 AM EDT Reads: 1,565
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
Sep. 25, 2016 08:00 AM EDT Reads: 1,505