Welcome!

Mobile IoT Authors: Elizabeth White, Ed Featherston, William Schmarzo, Scott Allen, Liz McMillan

News Feed Item

Storm Response and Organized Chaos: How Can Utilities Prepare and Plan for the Unpredictable?

NEW YORK, November 15, 2012 /PRNewswire/ --

After the US east coast suffered through the worst storm in history, storm response is on everyone's mind. So how can utilities prepare and plan for the unpredictable? According to Jeff Lewis, expert in electric utility reliability at PA Consulting Group and ReliabilityOne[TM]program director, successful storm response is managed through "a combination of people, organization, process and technology."

How did the utilities do after Hurricane Sandy?

"According to our analysis of Hurricane Sandy, 5 of 10 utilities across the Tri-State area restored power to over 90% of their customers within seven days, whereas after Hurricane Irene all 10 utilities had restored at least 90% of customers within a week. This demonstrates the tremendous power and impact of Superstorm Sandy, which affected approximately seven million customers in the Tri-State area, compared to Irene which affected nearly four million," said Mr. Lewis.

Given the duration of this major event, Mr. Lewis added, "Customers, regulators and public officials are focused on the estimated time to restoration (ETR), which is when a customer can expect to have power. This is the single most important piece of information a utility can provide under these circumstances. For Hurricane Sandy, we observed eight out of 10 utilities achieved their respective system-wide ETR. Most utilities waited until three days after the storm before issuing an ETR so they could assess the damage.  Still, many utilities were criticized for not providing accurate ETRs at the local level. With temperatures dipping below freezing, customers want to know exactly when their power will be restored". The pressure on utilities reached a climax when New York's Governor Cuomo threatened to revoke the licenses of those utilities that failed to deliver.

For utilities, being strategic in the preparation and planning for major storms improves restoration times, minimizes risks to public safety, and enhances public perception of the utility, as the extreme weather impacts from Hurricanes Sandy and Irene over the past two years have shown.

Mr. Lewis, who has completed more than 100 reviews of electric reliability systems and processes that include emergency response plans for major events, noted that regulators are responding in an unprecedented manner, requiring utilities to improve all aspects of their restoration practices including: readiness, communications and outage reporting, and restoration.  

"A combination of people, organization, process and technology"

A robust pre-storm preparation will lay the foundation for a successful response to a major event.  

According to Mr. Lewis, this preparation should focus on "people, organization, process and technology":

  • People involves providing sufficient staffing coverage to meet the challenges, while ensuring workers are appropriately trained for safety and effectiveness
  • Organization involves the appropriate mix of centralized communications and decentralized restoration, whereby the utility mobilizes multiple storm response centers across its affected service region, with adequate backups and redundancies across all levels to deal with the unexpected
  • Process involves the effective and efficient performance of the entire operation including information flows and communications, logistic (e.g., accommodations and materials), damage assessment, packaging and prioritization of work, crew complement and dispatch, safety, and coordination of mutual aid.  
  • Technology involves the systems, tools, and equipment that facilitate the efficient restoration of customers and the effective communication of accurate information to all stakeholders.

People and Organization

When Hurricane Sandy struck New Jersey, Governor Christie urged utilities to make more progress and "throw out their playbooks," fast tracking discussions with FEMA to coordinate additional resources to restore power. As a result, crews from as far away as CA were airlifted by the military to help with restoration.  Utilities mobilized employees and contractors and secured approximately 25,000 linemen. However, many of these resources came days after the storm, often because nearby states were holding their own crews in case they were impacted worse than anticipated. With a storm of this magnitude, each utility and State is scrambling for as many resources as they can contract.  Effective utilities bring in both union and non-union labor and utilize non electric employees within the company to serve as damage assessors or live wire down guards. Some companies have also effectively enlisted the support of retirees who know the system and can make excellent damage assessors or even guides for foreign crews.  

The organizational structure supporting the storm response is another critical factor in a successful response.  Effective organizations do not come from paper charts; they are built through years of education, experience, and practice in the form of mock storm drills. The organization should facilitate the entire functioning of the operation, but communications and restoration are paramount.  

The organization must facilitate the timely and accurate flow of information.  Customers and public officials want to know when crews are scheduled to be working in their towns and most importantly, they demand to know when power will be restored. Centralized control and dissemination of this information ensures a consistent message and helps to manage expectations.

The restoration process at many utilities is decentralized during a major storm event so local managers, closest to the damage, can effectively utilize and allocate their resources.  However, too much decentralization runs the risk of a poor allocation of resources resulting from the failure to see the bigger picture which is the entire service territory.  There is a wide range of approaches to this question in the industry and many different models can work; the effective organizations strike the right balance and develop a workforce that understand their roles and are confident in their abilities.

Process and technology

With many customers experiencing power outages for over a week in the aftermath of Sandy and Irene, with an estimate of over seven million customers without power in the Tri-State region, the response by some utilities has drawn the wrath of regulators and politicians.

Mr. Lewis said that a key challenge for accurately issuing ETRs in the aftermath of Sandy has been the utilities' ability to accurately assess, process, analyze and communicate levels of damage caused by the storm. In some areas the effort has required the utility to rebuild entire sections of their electric distribution system. By focusing on a combination of process and technology, utilities can greatly improve this stage of storm response in terms of both a) communication to customers and b) response and restoration:

  • Establish ETR baselines using averages from previous storms and robust analysis of the available resources and estimates of the type and scope of the work to be completed  
  • Leverage mobile technology to report damage in real-time to utility control centers via video-link or picture messaging. Many utilities across the nation are now integrating sophisticated Geospatial Information Systems (GIS), Outage Management Systems (OMS), and mobile technology deployed in the field to greatly improve their ETRs during storms.
  • Optimize websites, mobile platforms and social media to include information for customers on important storm preparations and how it will affect them.

By adopting a rigorous storm response plan that incorporates people, organization, process and technology, utilities will be in the best position to restore customers' power quickly, while simultaneously battling the elements, repairing/replacing damaged infrastructure, recruiting support internally and from utilities across the nation, as well as communicating effectively with their customers, the media, local authorities and regulators.

About PA Consulting Group

PA Consulting Group is a firm of more than 2,000 people, specializing in management and IT consulting, technology and innovation. Independent and employee-owned, we operate globally from offices across Europe and the Nordics, the United States, the Gulf and Asia Pacific.  We work with businesses and governments to anticipate, understand and meet the challenges they face. We have outstanding technology-development capability and a unique breadth of skills, from strategy to performance improvement, from HR to IT. Our expertise covers energy, financial services, life sciences and healthcare, government and public services, defense and security, transport and logistics, telecommunications, consumer goods and automotive. PA Consulting Group has partnered with energy clients for over 25 years to help them understand the challenges they face and define and implement an effective strategic response. PA Consulting Group has identified best practices that utilities should implement during successful storm response, leveraging client experience our benchmarking programs, and our ReliabilityOne™ and ServiceOne awards, which recognize utilities that have excelled in providing outstanding reliability and customer service.  For more information about PA Consulting Group, visit http://www.paconsulting.com/energy .

CONTACT: Irina Dayton
PA Consulting Group
[email protected]
+1-720-566-9927


SOURCE PA Consulting Group

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
The best-practices for building IoT applications with Go Code that attendees can use to build their own IoT applications. In his session at @ThingsExpo, Indraneel Mitra, Senior Solutions Architect & Technology Evangelist at Cognizant, provided valuable information and resources for both novice and experienced developers on how to get started with IoT and Golang in a day. He also provided information on how to use Intel Arduino Kit, Go Robotics API and AWS IoT stack to build an application tha...
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
Large scale deployments present unique planning challenges, system commissioning hurdles between IT and OT and demand careful system hand-off orchestration. In his session at @ThingsExpo, Jeff Smith, Senior Director and a founding member of Incenergy, will discuss some of the key tactics to ensure delivery success based on his experience of the last two years deploying Industrial IoT systems across four continents.
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Interne...
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
“delaPlex Software provides software outsourcing services. We have a hybrid model where we have onshore developers and project managers that we can place anywhere in the U.S. or in Europe,” explained Manish Sachdeva, CEO at delaPlex Software, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
From wearable activity trackers to fantasy e-sports, data and technology are transforming the way athletes train for the game and fans engage with their teams. In his session at @ThingsExpo, will present key data findings from leading sports organizations San Francisco 49ers, Orlando Magic NBA team. By utilizing data analytics these sports orgs have recognized new revenue streams, doubled its fan base and streamlined costs at its stadiums. John Paul is the CEO and Founder of VenueNext. Prior ...
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effi...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...