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Top Stories
“Hopenhagen,” a global marketing and communications initiative created by
Ogilvy & Mather on behalf of the International Advertising Association to
support climate change at December’s United Nations Climate Change
Conference in Copenhagen, is expanding its social media and interactive
outreach efforts with the addition of Millennial Media to the list of
companies providing marketing support.
The Hopenhagen campaign urges citizens of the world to visit the
Hopenhagen.org website, sign a petition demanding their leaders support
climate change, and share their messages of hope through social media
applications. As a campaign that is using social media to connect the people
of the world with their leaders, mobile is an important element of this
outreach, Millennial Media has been selected to drive reach and awareness to
the Hopenhagen campaign to mobile internet users... (more)
The Largest Call Center Project in Germany
Hoesbach/Germany, November 8th, 2012 - Deutsche Telekom's customer service
(DTKS) in Germany is based on a decentralized call center structure with 33
locations and more than 10,000 employees. It supports a dynamic market,
posing major challenges for personnel and processes. With the introduction of
an electronic Business Performance Management (eBPM) system, the company
meets these challenges by recording and processing customer contacts.
This method improves the coaching process, strengthens customer
relationships, optimizes business processes and improves the quality of
customer service. In order to implement this system, DTKS selected ASC's
quality management solution, INSPIRATIONpro. The solution was also chosen
based on data security, the general legal situation, costs, time frame for
implementation, IT infrastructure... (more)
De Lotto Selects ASC After Recognition for Best Customer Service in The
Netherlands
Hoesbach/Germany, May 13, 2013 - ASC (www.asctelecom.com), a leading global
provider of innovative solutions to record, analyze and evaluate
multimedia-based communications, today announced the successful
implementation of VoIP recording and quality management solutions for De
Lotto, the famous Dutch lottery organization. The organization chose ASC
after its contact center was recognized as providing the best customer
service in The Netherlands.
ASC's quality management system, INSPIRATIONpro, helped to increase the
customer satisfaction rating for 32 agents and five supervisors from 6.4 to
8.6. For retailers, it climbed to 8.9.
Marco Mueller, COO of ASC, said, "De Lotto chose ASC because it wanted to
maintain its number one customer service ranking, and I think we increased
its l... (more)
Recent surveys point to the fact that companies are viewing enterprise
mobility in an increasingly strategic manner. They see compelling mobile
apps as the front lines of marketing, sales and customer service. They are
providing executives and managers with business intelligence apps on their
tablets to improve visibility, situational awareness and decision-making.
When strategic enterprise mobility expands to include integration with
theInternet of Things entire new business models and competitive arenas will
open up. Can you image a maintenance person entering a plant building and
wirelessly surveying all of the equipment located there for repair and
maintenance needs? The machines can wirelessly communicate their own needs
using wireless embedded chips connected to sensors. All of the equipment
could be connected to a command and control center on the other si... (more)
TORRANCE, Calif., Sept. 24 /PRNewswire/ -- Toyota Motor Sales (TMS), USA,
Inc., introduced the all-new 2010 Toyota 4Runner today at the State Fair of
Texas. When the first Toyota 4Runner sport utility vehicle (SUV) was launched
back in 1984 it was a revolutionary new vehicle based on the mechanics of the
four-wheel-drive Toyota pickup truck. The 4Runner combined the versatility
and go-anywhere ability of four-wheel-drive with the comfort and utility
found in passenger cars.
Twenty-five years, four generations and more than 1.5 million sales later,
the 4Runner continues to evolve while remaining close to its roots. The
all-new fifth-generation 4Runner is even more rugged and athletic, and packed
with more power and better mileage. A completely redesigned interior and
unique cargo area make the newest 4Runner smarter, more comfortable, and more
versatile than eve... (more)
ALBUQUERQUE, NM -- (Marketwire) -- 03/19/10 -- EMCORE Corporation (NASDAQ:
EMKR), a leading provider of compound semiconductor-based components and
subsystems for the fiber optic and solar power markets, today announced the
expansion of its Telecom DWDM product portfolio empowered by the ClearLight
proprietary tunable external-cavity laser (ECL) technology platform, with the
introduction of the new micro-ITLA (Integrable Tunable Laser Assembly).
EMCORE's micro-ITLA is specifically designed to meet the needs of 40 and 100
Gb/s (gigabits per second) line-cards and transponders. Its features include
narrow linewidth, low noise, frequency fine tune and high output power, while
providing the full functionality of the ITLA multi-source agreement (MSA) in
a quarter-size form factor and with half the power consumption. This next
step in product density is made possible by E... (more)
Sabre, a global technology leader serving travel agencies and corporations,
today announced the launch of its award-winning, patent pending platform to
shop and schedule high definition video conference meetings globally. Sabre
Virtual Meetings, the world’s first global reservation system for video
conferencing, eliminates the hassles of booking video conferences with an
easy-to-use, cloud-based scheduling system for private and public rooms.
Sabre's new reservation system for virtual meetings lets corporations easily
shop, book and connect high definition video conferencing rooms. (Photo:
Business Wire)
The Global Business Travel Association (GBTA) along with Fast Company
recently named Sabre Virtual Meetings the winner of its Business Traveler
Innovation Awards in the travel management category.
Sabre is launching its virtual meeting platform to corporations and tr... (more)
CHICAGO, Oct. 3, 2012 /PRNewswire/ -- United Airlines today announced it will
inaugurate five-times-weekly non-stop service between its Chicago hub and
Shannon, Ireland, from Jun. 6 to Aug. 26, 2013, subject to government
approval.
The airline will also launch a third daily service between its Houston hub
and London Heathrow, effective Mar. 30, 2013.
"Our global network, which includes unmatched hub locations in the U.S. and
the Pacific, sets United apart from our competitors," said Jeff Smisek,
United's president and CEO. "These new flights offer travelers more choice
and convenience, while our continuing investment in new aircraft, onboard
products and services and technology results in a better travel experience
for customers."
Chicago-Shannon
The Chicago-Shannon flight will depart Chicago O'Hare five times each week at
6 p.m., arriving in Shannon at 7:30 a.m. t... (more)
Liquid Image named as an International CES Innovations 2013 Design and
Engineering Awards Honoree for the APEX HD+, Wi-Fi Snow Goggle. Products
entered in this prestigious program are judged by a preeminent panel
of independent industrial designers, engineers and members of the media to
honor outstanding design and engineering in cutting edge consumer electronics
products across 29 product categories.
Liquid Image Apex HD+ Wi-Fi Snow Goggle Named Best of CES 2013 Design and
Engineering Awards in Personal Electronics. (Photo: Business Wire)
Selected as the winner of the Personal Electronics Category, the Liquid Image
APEX HD+ is revolutionizing the way athletes, snow enthusiasts and families
alike can share their experience on the slopes. The Apex HD+ is a snow goggle
with an integrated Full HD camera that is also Wi-Fi enabled. With a free
app, the camera can stream... (more)
PORTLAND, OR -- (Marketwire) -- 01/04/13 -- Urban Airship, the global leader
in mobile push messaging to build relationships with connected consumers,
today predicted that mobile marketing will enter its third wave of investment
in 2013 as more businesses and consumers discover the value and convenience
of Apple® Passbook® passes. Key reasons include the ease and speed with
which businesses can now deliver offers, tickets and boarding passes to a
convenient, centralized wallet on consumers' mobile devices. This offers real
value and convenience for the consumer and streamlines ways for businesses to
effectively close the loop from digital acquisition and engagement to
conversion.
Urban Airship will host a webinar with the Mobile Marketing Association on
January 24, focusing on the promise of Passbook and how passes can be rapidly
adopted to bolster existing mobile ... (more)
FORT WORTH, Texas, April 29, 2013 /PRNewswire/ -- RadioShack will premiere a
new TV spot today that pays homage to the recently released music video for
recording sensation Robin Thicke's hit single "Blurred Lines" and the Beats
by Dr. Dre Pill portable Bluetooth speaker.
(Photo: http://photos.prnewswire.com/prnh/20130429/LA03662)
The 30-second commercial ties into a special in-store offer that will allow
RadioShack customers and music fans to download an exclusive remix of
"Blurred Lines" with the purchase of any qualifying product.
"Partnering with a strong brand like Beats marks one of the ways RadioShack
is broadening our customer appeal," said Jennifer Warren, senior vice
president and chief marketing officer for RadioShack. "Teaming up with Beats
on this campaign invites more consumers to discover RadioShack as a
destination for the hottest music accessories – ... (more)
CloudEXPO Stories By Liz McMillan  Using serverless computing has a number of obvious benefits over traditional application infrastructure - you pay only for what you use, scale up or down immediately to match supply with demand, and avoid operating any server infrastructure at all.
However, implementing maintainable and scalable applications using serverless computing services like AWS Lambda poses a number of challenges. The absence of long-lived, user-managed servers means that states cannot be maintained by the service. Longer function invocation times (referred to as cold starts) become very important to track, because they impact the response time of the service and will impose additional cost. Additionally, the transition to smaller individual components (much like breaking a monolithic application into microservices) results in a simpler deployment model, but makes the system as a whole increasingly complex. Mar. 21, 2019 11:15 AM EDT | By Zakia Bouachraoui  In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework.
It's clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. That means serverless is also changing the way we leverage public clouds. Truth-be-told, many enterprise IT shops were so happy to get out of the management of physical servers within a data center that many limitations of the existing public IaaS clouds were forgiven. However, now that we've lived a few years with public IaaS clouds, developers and CloudOps pros are giving a huge thumbs down to the... Mar. 21, 2019 11:15 AM EDT | By Pat Romanski  While more companies are now leveraging the cloud to increase their level of data protection and management, there are still many wondering “why?”
The answer: the cloud actually brings substantial advancements to the data protection and management table that simply aren’t possible without it. The easiest advantage to envision? Unlimited scalability. If a data protection tool is properly designed, the capacity should automatically expand to meet any customer’s needs. The second advantage: the cloud is the simplest way to centralize the storage of all secondary data sources while also providing unlimited compute that can be used to gain additional insight and business value from that data. Finally, the ability to do automated Disaster Recovery (DR) without maintaining a DR facility is unquestionably a major value of the cloud, and simply isn’t possible otherwise. Join W. Curtis Preston,... Mar. 21, 2019 11:00 AM EDT | By Roger Strukhoff  As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations.
Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility.
As they do so, IT professionals are also embracing the reality of Serverless architectures, which are critical to developing and operating real-time applications and services. Serverless is particularly important as enterprises of all sizes develop and deploy Internet of Things (IoT) initiatives. Mar. 21, 2019 11:00 AM EDT | By Pat Romanski  ShieldX's CEO and Founder, Ratinder Ahuja, believes that traditional security solutions are not designed to be effective in the cloud. The role of Data Loss Prevention must evolve in order to combat the challenges of changing infrastructure associated with modernized cloud environments. Ratinder will call out the notion that security processes and controls must be equally dynamic and able to adapt for the cloud. Utilizing four key factors of automation, enterprises can remediate issues and improve their security posture by maximizing their investments in legacy DLP solutions. The factors include new infrastructures opening up, public cloud, fast services and appliance models to fit in the new world of cloud security. Mar. 21, 2019 10:15 AM EDT |
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CloudEXPO has been the M&A capital for Cloud companies for more than a decade with memorable acquisition news stories which came out of CloudEXPO expo floor. DevOpsSUMMIT New York faculty member Greg Bledsoe shared his views on IBM's Red Hat acquisition live from NASDAQ floor. Acquisition news was announced during CloudEXPO New York which took place November 12-13, 2019 in New York City.
Cloud is the motor for innovation and digital transformation. CIOs will run 25% of total application workloads in the cloud by the end of 2018, based on recent Morgan Stanley report. Having the right enterprise cloud strategy in place, often in a multi cloud environment, also helps companies become a more intelligent business. Companies that master this path have something in common: they create a culture of continuous innovation.
In his presentation, Dilipkumar Khandelwal outlined the latest research and steps companies can take to make innovation a daily work habit by using enterprise clo...
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